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Universal Patient Services Coordinator Durham United States,  


Posted on : 12 June 2017

Project Description

External Posting TitleUniversal Patient Services Coordinator Job DescriptionBiogen (NASDAQ: BIIB), uses cutting edge science to discover, develop, manufacture and market biological products for the treatment of serious diseases. We are the world's oldest independent biotechnology company and a Fortune 500 company. Patients worldwide benefit from our products.About Patient Services: In Patient Services, we are committed to improving the lives of our patients. Our goal is to educate customers about our products, to provide services that facilitate access to our treatments and to ensure safety and compliance with FDA standards. Additionally, we strive to support people in managing their therapy when it comes to living with Multiple Sclerosis, Crohn s Disease, Hemophilia and SMA. Our ultimate goal is to Care Deeply. Work Fearlessly. Change Lives. The primary role of Patient Services is to facilitate the customer lifecycle by assisting patients, healthcare providers and others with activities related starting and staying on therapy. Daily interactions involve contact via phone not only with patients but also health care providers, Biogen field force representatives, business service partners, nursing services and other internal work groups. In March of 2014, Patient Services was awarded the SQM World Class Call Center Certification for their outstanding work servicing our patients. SQM s call center industry voice of the customer/employee awards of excellence program is the most prestigious and sought after North American call center awards program. Come join a World Class team! LocationResearch Triangle Park, NC, US Job CategoryPatient Services Requisition Number31449BR QualificationsWe are currently growing our team across a variety of roles and are interested in hearing from candidates with a proven track record of success in the following areas:• Prior customer service experience in a call center environment highly desired • Technical proficiency in a Customer Relationship Management System, preferably Salesforce.com • Comfortable working with standard operating procedures with focus on quality • Possess Strong problem solving skills such as superb listening skills and motivational interviewing • Able to remain agile to address varying call types from multiple customer groups while communicating concisely and with credibility• Ability to work an 11:00am-8:00pm shift (shift differential pay will apply) • Successful completion of paid training without interruption is a must The ideal candidate will demonstrate strong interpersonal skills in providing patient and healthcare provider support, understanding of medical benefits, Biogen Idec product education and service options. Strong problem solving skills are essential for developing solutions that meet the needs of the work group, business and EducationWe require a minimum of a high school diploma or equivalent, though bachelor s degrees are preferred. About BiogenCorporate OverviewThrough cutting-edge science and medicine, Biogen discovers, develops and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. Biogen is a pioneer in biotechnology and today the Company has the leading portfolio of medicines to treat multiple sclerosis (MS), has introduced the first and only approved treatment for spinal muscular atrophy, and is at the forefront of neurology research for conditions including Alzheimer s disease, Parkinson s disease and amyotrophic lateral sclerosis (ALS). Biogen also manufactures and commercializes biosimilars of advanced biologics. Our global organization of nearly 7,000 employees is committed to a single mission:making a meaningful difference in the lives of patients with few or no treatment options.Biogen was founded in 1978 and today serves patients in nearly 70 countries. A Fortune 500 company, Biogen in 2016 had revenues of $11.4 billion Global headquarters in Cambridge, MA, and international headquarters in Zug, SwitzerlandOur ScienceWe aspire to have the greatest impact on patients and science of any biotechnology company in the history of our industry. To us, that means creating novel medicines that benefit individuals and society, and bringing new scientific understanding to diseases for which there are no adequate treatments.For nearly two decades Biogen has led in the research and development of new therapies to treat MS, including the most prescribed oral treatment in the world. Now our research is driving revolutionary new MS treatments with the goal of reversing or even repairing damage caused by the disease.We are now applying our neurological expertise to solve some of most challenging and complex diseases of the brain, including Alzheimer s disease, Parkinson s disease, and ALS.As we uncover new insights into human biology, Biogen is employing cutting-edge technologies to discover potential treatments for rare and genetic disorders.Biogen is revolutionizing biologics manufacturing, developing the industry s most advanced plants and processes. This expertise is used to produce both original innovative therapies and biosimilars that expand patient access to lower-cost medicines.Our Corporate CitizenshipThe same intellectual discipline and passion that drives our science is reflected in our corporate citizenship, environmental sustainability, and commitment to diversity and inclusion. As a company, we are focused on improving science education and limiting the impact of our company on the environment. In 2015, we became a carbon neutral company and ranked first place on Newsweek s 2015 Green Rankings, and we are an industry leader on the Dow Jones Sustainability World Index. Biogen was named to Science s list of Top Employers of 2015 and in 2017 received a perfect score of 100 for the fourth consecutive year on the Human Rights Campaign (HRC) Corporate Equality Index, which also named Biogen as one of its Best Places to Work.All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.Please be advised that all legitimate correspondence from a Biogen employee will come from "@biogen.com" email accounts. Job Segment: Biotech, Scientific, Relationship Manager, CRM, Science, Research, Engineering, Customer Service, Technology

Locations

Research Triangle Park NC US

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