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Telesales Representative - United Kingdom  

Perrigo (company)

Posted on : 11 April 2017

Project Description

Job Description 
Telesales Representative
  • We have a new opportunity available the position of Telesales Representative within the Sales team. 
  • This position is based at our site, and will report into the Field Sales Operations Manager.  

 Main Function/Responsibilities of the Job 
 To manage a call base of pharmacies, hospitals, prisons and other accounts over the telephone that are generally not covered by the Field Sales Teams.  
  • Achieve the desired daily strike rate and call to order rate as set, consistent with the ABPI code of practice. 
  • Coordinate & be aligned in delivering core brand messages, training, updates, communication, educational materials, price lists and promotions as per cycle activity to Independent Pharmacies. 
  • Use various methods, Phone, email (not Rx unless with specific permission from the individual) and mail to support untapped accounts, equipping pharmacies to deliver a good service to their customers. 
  • Achieve set KPI’s and sales targets. 
  • Manage Transfer order queries and redirect incoming calls appropriately. 
  • Arrange meeting appointments on behalf of Field Sales personnel as directed by Field Sales Operations Manager 
  • Communicate with field sales personnel on a regular basis to ensure alignment on customer matters and priorities 
  • Interract with company systems such as CRM systems as directed, both inputting information and accessing information required to fulfil job role 
  • Attend company business and training meetings as required  

Required Skills 
Knowledge and Experience:   
  •  Educated to at least A level standard  
  •  At least 12 months previous experience in a telesales or field sales role with record of success, ideally in a healthcare business.  
  •  Confident, effective communicator, demonstrates initiative, powers of persuasion  
  •  Self-Motivated, proactive with good organizational and administrative skills  
  •  Numeracy and Literacy – capable of undertaking sales data analysis and identifying opportunities or issues  
  •  Computer literacy – familiar with Microsoft Office especially Excel, Word and PowerPoint  
  •  ABPI qualification would be an advantage, but in any event will be a requirement in order to continue in the role beyond approx. 18 months  
  • Current full valid UK driving license preferred