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Technical Support Specialist Paris France,  


Posted on : 10 July 2017

Project Description

As a Technical Support Specialist, your main goal is to maximize customer satisfaction. Not only do you help customers to use our products successfully, but you will also be the main point of contact if customers have questions about our assays. Furthermore, Technical Support Specialists provide vital feedback on the performance and quality of our products to Product Development and Quality Assurance. MRC-Holland offers a young and dynamic working environment, and an opportunity to play a role in the development of products that make a difference in patients  lives. Responsibilities Provide technical support and troubleshooting, mostly by email and remote support Play an active role in further improving the support of our customers, e.g. by developing better support materials or systems Have a pivotal role in Post-Market Surveillance (PMS), the monitoring of our products after they have been placed on the market, both by monitoring incoming feedback and by composing product-specific PMS reports for our diagnostic products Represent the customer s point of view in the process of CE-IVD marking our products Be responsible for the release of MLPA products onto the market, as QA representative Qualifications MSc or PhD degree in Biomedical Sciences, Molecular Biology or similar Requirements (Near) native level English in both writing and speaking; knowledge of Dutch is preferred Excellent writing skills Excellent communication skills Good knowledge of MS Office Characteristics: Analytical mind, self-starter, accurate and organized; ability to work independently as well as part of the team

Locations

75011 Paris France

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