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Technical Support Specialist - United States  

PerkinElmer (company)


Posted on : 03 June 2017

Project Description

This is a client support position, providing technical support for reagent/kit products and instrument/consumable systems.    

Duties and Responsibilities:   
  • Provide assistance to customers and internal staff with technical product inquiries via phone, email and web tools 
  • Provide scientific application support for the DAS (Discovery and Analytical Solutions) product portfolio 
  • Log and track support cases in appropriate databases 
  • Investigate and document quality related complaints and provide customer feedback 
  • Develop extensive hands-on expertise with DAS instruments and reagents, including assay applications using associated instrumentation and software. 
  • Support new product introductions and provide feedback to the organization on market and scientific trends. 
  • Provide input for sustained engineering and quality teams  

  • Requires a B.S or M.S in biological or medical sciences with 3-5 years’ relevant experience 
  • Hands-on laboratory experience with biological research instrumentation  

Knowledge, Skills & Abilities:   
  • Experience with CRM systems such as SAP, Sales Force dot com (SFDC) or Service Max 
  • Exceptional verbal and written skills 
  • Additional Language Fluency is desirable (German, Italian, Portuguese, Spanish, French) 
  • Proactive mindset with strong sense of responsibility and ownership 
  • Proven ability to analyze and solve complex problems