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Technical Support Specialist Hopkinton United States, Shelton United States,  


Posted on : 03 June 2017

Project Description

Job Type : Full Time Career Level : Experienced (Non-Manager) Education : Bachelor's Degree Location : 1. Hopkinton MA US 2. Shelton CT US Job Description : Summary: This is a client support position, providing technical support for reagent/kit products and instrument/consumable systems. Duties and Responsibilities: Provide assistance to customers and internal staff with technical product inquiries via phone, email and web tools Provide scientific application support for the DAS (Discovery and Analytical Solutions) product portfolio Log and track support cases in appropriate databases Investigate and document quality related complaints and provide customer feedback Develop extensive hands-on expertise with DAS instruments and reagents, including assay applications using associated instrumentation and software. Support new product introductions and provide feedback to the organization on market and scientific trends. Provide input for sustained engineering and quality teams Job Requirements : Qualifications: Requires a B.S or M.S in biological or medical sciences with 3-5 years’ relevant experience Hands-on laboratory experience with biological research instrumentation Knowledge, Skills & Abilities: Experience with CRM systems such as SAP, Sales Force dot com (SFDC) or Service Max Exceptional verbal and written skills Additional Language Fluency is desirable (German, Italian, Portuguese, Spanish, French) Proactive mindset with strong sense of responsibility and ownership Proven ability to analyze and solve complex problems

Locations

Hopkinton MA USShelton CT US

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