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Technical Support Representative II (Medical Technologist) Redmond United States,  

Posted on : 28 March 2017

Project Description

Tracking Code D17-001 Job Description Assist customers and field staff by providing technical phone support on a broad range of clinical diagnostic instrumentation associated with autoimmune, infectious disease, and immunohematology product lines. Technical Support Representative provides a wide range of information, from general questions to extensive troubleshooting of instrumentation, to Bio-Rad customers and field staff.  Accurate documentation of all calls is required. Technical Support Representative provides technical chemistry/application support in a call center environment to customers using Bio-Rad diagnostic products; in addition to on-call support.    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. Required Skills Excellent verbal and written communication skills, logical and analytical thinking, ability to multitask, work independently and on a team, and the ability to learn, troubleshoot, and problem solve.  Requires data analysis skills, knowledge of related computations and categorization practices. Basic computer skills required, including MS Windows, MS Word, MS Excel.  Good organizational and administrative skills. Required Experience Education: BS in Medical Technology or equivalent preferred.  Experience: Minimum 2+ years work experience in a laboratory setting (clinical laboratory, research labs, clinical diagnostics or manufacturing industry). Experience in a call center (customer service or technical services) is a plus. Requires full knowledge of scientific theory and ability to apply and clearly communicate scientific/technical knowledge to troubleshoot product issues.  Experience with diagnostic instrument systems preferred. Blood Bank experience required; 3+ years experience preferred. Job Location Redmond, Washington, United States Department NASD Redmond Technical Support (10248) Position Type Full-Time/Regular


Redmond Washington United States

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