BrightOwl Loader Loading

Technical Support Representative II (Medical Technologist) - United States  

Bio-Rad (company)


Posted on : 28 March 2017

Project Description

Job Description     
  • Assist customers and field staff by providing technical phone support on a broad range of clinical diagnostic instrumentation associated with autoimmune, infectious disease, and immunohematology product lines. 
  • Technical Support Representative provides a wide range of information, from general questions to extensive troubleshooting of instrumentation, to our company customers and field staff.  Accurate documentation of all calls is required. 
  • Technical Support Representative provides technical chemistry/application support in a call center environment to customers using company diagnostic products; in addition to on-call support.    
  • EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

Required Skills 
  • Excellent verbal and written communication skills, logical and analytical thinking, ability to multitask, work independently and on a team, and the ability to learn, troubleshoot, and problem solve.  
  • Requires data analysis skills, knowledge of related computations and categorization practices.
  •  Basic computer skills required, including MS Windows, MS Word, MS Excel.  
  • Good organizational and administrative skills.        

Required Experience 
  • Education: BS in Medical Technology or equivalent preferred.  
  • Experience: Minimum 2+ years work experience in a laboratory setting (clinical laboratory, research labs, clinical diagnostics or manufacturing industry). 
  • Experience in a call center (customer service or technical services) is a plus.
  •  Requires full knowledge of scientific theory and ability to apply and clearly communicate scientific/technical knowledge to troubleshoot product issues.  
  • Experience with diagnostic instrument systems preferred. 
  • Blood Bank experience required; 3+ years experience preferred.