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Technical Services Manager Bangkok Thailand,  

Dupont Biosciences (company)


Posted on : 26 December 2016

Project Description



PRIMARY PURPOSE OF JOB
  •  Provision of effective technical services to distributors and customers in support of the achievement of the Regional business goals. 
  • To actively participate in the Regional Sales & Marketing team.
 
 
KEY RESULTS AREAS/CRITICAL SUCCESS FACTORS  
  • Achievement of regional business and sales goals  
  • Competence of sales team & distributors in technical/product knowledge and value selling  
  • Effective technical service programmes  
  • Fast, responsive technical support to key customers  
  • Strong relationships with central marketing/technical support group  
  • Customer satisfaction, both internal as well as external (distributors and end customers) 
 

KEY ACTIVITIES
Customer/Distributor Support
  • Effective communication with distributors and customers  
  • Provide technical support to distributors/dealers/customers to win/sustain sales as part of customer strategy agreed with the Regional Business Leader, Subregional Sales Leader and Regional Industry Leader  
  • Effective management/dissemination of product research/application data/information and assay data to distributors and customers.  
  • Manage product evaluation and development trials with contracted research institutes as well as key customers, liaising with HQ Research and Technical Services Managers as necessary.  
  • Effective training and development of distributors to develop and sustain their value selling capability.  
  • Maintain active technical learning that ensures company technical leadership in the market place. 
  • Regular scientific input to central marketing group s technical learning and vice-versa.  
  • Assist the company sales and industry to organize industry seminars, prepare technical presentations on all company products relevant to the targeted market segments.
 
Planning
  • Preparation and submission of SE Asia/ANZ region annual technical services programme budgets in consultation with Regional Business Leaders,Sub-regional Sales Leader, Regional Industry Leader and Global Technical and marketing group.  
  • Ensuring territory specific technical needs and opportunities are effectively communicated to Regional Business Leaders,Sub-regional Sales Leader, Regional Industry Leader and Technical and marketing group and develop programmes to exploit the opportunities and meet customer needs
 
Compliance
  • Ensure quality compliance in the technical services and research area within the territory  
  • Train and ensure Distributors conform with product safety, storage and handling procedures.  
  • Support product regulatory compliance for the territory and assisting Regional Business Leaders, Sub-regional Sales Leader, Regional Industry Leader and Global Technical and marketing group. Regular reporting to Regional Business Leader and Sub-regional Sales Leader on technical service and market development programmes, market opportunities and competitive intelligence
 
External relationships/marketing.
  • Publish regular technical articles/papers, as part of corporate profile building and brand promotional strategies agreed with Regional Business Leaders, Subregional Sales Leader, Regional Industry Leader and Global Technical and marketing group  
  • Maintain contacts and good relationships with opinion leaders, regulatory authorities and other technical authorities to influence policy in favour of company commercial position.  
  • Be responsible for developing and maintaining close interactions with consortia, universities, and key customers.  
  • Presentation of research papers/data at appropriate scientific/industry seminars/conferences 
 

Qualifications & Experience:
  • PhD Degree in Animal Science or Nutrition, ideally with marketing/business diploma or postgraduate certificate.  
  • More than 8 years industrial experience in animal nutrition as nutritionist or technical service role with strong Scientific background. 
  • Core knowledge in pig and poultry nutrition.  
  • Work experience in similar feed additive industry environment desirable.
 
 
Key Skills/Competencies:
  • Communication  
  • Planning/strategy/budgeting  
  • Distributor and customer relationships  
  • Technical and business acumen  
  • IT literate with strong problem solving/analytical skills  
  • Good self-organisation and time management  
  • Fluent in English language, other Asian languages an added advantage  
  • Feed Formulation skill
 
Personality/Attributes:
  • Self assured, capable of working on own initiative with minimal supervision.  
  • Team player, and motivation in operating from small international office.  
  • Good people skill and networking ability  
  • International in outlook, but with strong cultural affinity for Asian market sectors.
 
Other Requirements:
  • Willing to travel extensively, often during personal time
 

Locations

Thailand Bangkok Bangkok

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