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Technical Service Staff Seoul South Korea,  

Posted on : 13 May 2017

Project Description

Tracking Code KOR034 Job Description Technical Support Management Maintain Service Helpline: Ensure call is logged before it is attended Diagnose technical problem, with the use of troubleshooting flowcharts and error code. Update of service calls into Baan. In-house Technical Support: Work closely with QC service in-charge, service engineer and customer service/logistic staff to ensure daily requests are met and in accordance to QC procedure. Maintain the QC procedure master file. Perform QC service. Perform in-house service repair. When needed, refurbish faulty equipment for loan and rental. Workshop Supervision: Ensure all service tools are calibrated. Keep track of the movement of tools. Ensure tidiness of workplace. Service Documentation Efficiency Management FSR Documentation: Ensure reliability and completeness of FSR submitted. Service Log-call Documentation: Ensure proper closure of service log-call in Baan Prepare LSR purchase of service parts for TSM/SS for approval Password requests for MPA s/w and Imaging s/w ICCR Documentation: Laisse with requestor and TAS on raising and tracking of ICCR   Customer Service Management Good communication skill in dealing with difficult end-user. Maintain good inter-department understanding. Perform the survey   Technical Service Implementation Capability Sound technical knowledge to interpret technical problem; able to understand what is the problem end-user is facing. Logical and systematic problem solving ability. Technical Support over Phone: Screen Service calls on Toll free line and provide first level service support to customer. Manage relationships with key customers. Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved.Technical Service Staff, Korea Required Skills Able to work independently and pro-actively provide feedback. Sound technical knowledge in electronics troubleshooting. Excellent customer handling skills over phone. Maintain balanced approach under stressed situations. Good organization and documentation skills Required Experience Bachelor degree in Electronics/Biomedical Engineering (Laboratory Instrumentation and/or Diagnostics Instrumentation) Job Location Seoul, , South Korea Department Service(SVC) Position Type Full-Time/Regular


Seoul South Korea

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