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Technical Service Representative Mississauga Canada,  

Posted on : 25 April 2017

Project Description

Tracking Code CAN-LSG-2017-03 Job Description Manage Bio-Rad Laboratories clinical diagnostics instruments in assigned territory.  Service, repair and maintain company product(s) at customer site.  Provide support and instruction to customers on operational or maintenance aspects of equipment.  Serve as customer liaison on service related problems.   Duties & Responsibilities Manage assigned customers within territory following established company guidelines. Troubleshoot, test, and repair new and existing diagnostic equipment/instruments. Perform preventative maintenance on existing equipment/instruments. Perform software and hardware upgrades and retrofits on existing equipment/instruments within specified time frames. Train customers and occasionally work colleagues on software and hardware associated with equipment/instruments. Maintain spare parts inventory. Respond to customer questions via telephone and provide technical on-site support as needed. Request backup resource when unable to resolve problem. Install new equipment/instruments, as needed. Complete service repair reports within 24 hours of call completion; show good judgment in keeping expenses within guidelines; complete bi-weekly expense reports and time sheets Will be required to travel outside of assigned territory to perform emergency service calls, as requested by management. Will report any and all issues that pertain to potential customer dissatisfaction with immediate supervisor and Account Manager. Perform other tasks and duties as assigned by Management.   Required Skills Excellent organizational and time management skills. Excellent English and French written and spoken communication skills. Excellent computer knowledge. Knowledge of HPLC systems or servicing Laboratory instrumentation, an asset. The ideal candidate will have a strong background in Flow Cytometry.   Required Experience Degree in electro mechanics or electronics, or equivalent experience. 3 to 5 years field experience. Experience with biomedical instruments considered as an asset.  Working Conditions Ability to travel on short notice. Must be flexible with work and travel hours. Pre-approved overtime will be compensated according to applicable provincial legislation. Must have a valid driver’s license and good driving record. Ability to lift, push and pull approximately 50 pounds unassisted. Other Handling of biological substances from human and animal sources. Transport of heavy instrumentation. Requires frequent traveling out of town (about 20%) by car and airplane.     Bio-Rad is an Equal Opportunity Employer and welcomes all qualified applicants. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Bio-Rad Laboratories (Canada) Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Bio-Rad Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act   Job Location Mississauga, Ontario, Canada Department NASD Canada Field Service Position Type Full-Time/Regular


Mississauga Ontario Canada

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