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Technical Service Representative - Canada  

Company managed [?] Still accepting applications
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Posted on : 25 April 2017

Project Description

Job Description     
  • Manage company Laboratories clinical diagnostics instruments in assigned territory.  
  • Service, repair and maintain company product(s) at customer site.  
  • Provide support and instruction to customers on operational or maintenance aspects of equipment.  
  • Serve as customer liaison on service related problems.  



Responsibilities
  
  • Manage assigned customers within territory following established company guidelines. 
  • Troubleshoot, test, and repair new and existing diagnostic equipment/instruments. 
  • Perform preventative maintenance on existing equipment/instruments. 
  • Perform software and hardware upgrades and retrofits on existing equipment/instruments within specified time frames. 
  • Train customers and occasionally work colleagues on software and hardware associated with equipment/instruments. 
  • Maintain spare parts inventory. 
  • Respond to customer questions via telephone and provide technical on-site support as needed. Request backup resource when unable to resolve problem. 
  • Install new equipment/instruments, as needed. 
  • Complete service repair reports within 24 hours of call completion; show good judgment in keeping expenses within guidelines; complete bi-weekly expense reports and time sheets 
  • Will be required to travel outside of assigned territory to perform emergency service calls, as requested by management. 
  • Will report any and all issues that pertain to potential customer dissatisfaction with immediate supervisor and Account Manager. 
  • Perform other tasks and duties as assigned by Management.  
         


Required Skills 
          
  • Excellent organizational and time management skills. 
  • Excellent English and French written and spoken communication skills. 
  • Excellent computer knowledge. 
  • Knowledge of HPLC systems or servicing Laboratory instrumentation, an asset. 
  • The ideal candidate will have a strong background in Flow Cytometry.  
       

Required Experience     
  • Degree in electro mechanics or electronics, or equivalent experience. 
  • 3 to 5 years field experience. 
  • Experience with biomedical instruments considered as an asset.  


 Working Conditions 
  • Ability to travel on short notice. 
  • Must be flexible with work and travel hours. 
  • Pre-approved overtime will be compensated according to applicable provincial legislation. 
  • Must have a valid driver’s license and good driving record. 
  • Ability to lift, push and pull approximately 50 pounds unassisted.  


Other 
  • Handling of biological substances from human and animal sources. 
  • Transport of heavy instrumentation. 
  • Requires frequent traveling out of town (about 20%) by car and airplane.     
  • Our company  is an Equal Opportunity Employer and welcomes all qualified applicants.