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Supervisor HR Central Ireland - Ireland  

Alexion (company)

Posted on : 25 April 2017

Project Description

Position Summary 
  • This position is responsible for leading the Ireland HR Central function of the HR Service Delivery organization. 
  •  This position will provide supervision for HR Central Ireland while concurrently leading efficient operations and ensure the service center employees provide high quality customer services. 
  • This position oversees and coordinates activities for HR Shared Services, including a wide range of HR support services to employees and managers and support to HRBPs . 
  • This individual is responsible for supervision in a unique environment that is fast-paced, ever-changing and highly visible while still responsible for their individual workload.


Principal Responsibilities
  • Supervision of the HR Shared Services Center resources.
  • Accountable for the development and achievement of HR Shared Services performance goals and the continuous improvement of HR service delivery.
  • Partners with COEs, HR Business Partners and leaders across the organization to improve transactional experiences.
  • Maximize office productivity, efficiency and customer satisfaction by utilizing data and metrics to analyze workflow, efficiencies, trends and opportunities for improvement, training and coaching.
  • Build and maintain local partnership and collaborative relationship with local business services leadership to maintain consistency in service delivery, drive standardization, and share best practices.
  • Plan, monitor, and evaluate job performance and conduct performance appraisals
  • Ensure accurate and timely processing of HR Central cases for employees while effectively managing their own workload of cases


  • 2+ years management experience, preferably in a Global HR Shared Service environment.
  • Successful experience in leading work teams within a dynamic environment.
  • Communication, relationship building, presentation and interpersonal skills required.
  • Customer service and organizational skills required.
  • Demonstrated ability to lead a team focused on customer service.

  • Bachelor’s degree or equivalent experience required.

  • Dealing with ambiguity
  • Strategic agility
  • Drive for Results
  • Problem Solving
  • Perseverance
  • Decision quality
  • Collaboration
  • Accountability
  • Hiring and staffing
  • Managing Performance
  • Customer Focus
  • Building effective teams
  • Developing direct reports and others

About us:
  • Our company  is a global biopharmaceutical company focused on developing and delivering life-transforming therapies for patients with devastating and rare disorders. 
  • Our company  developed and commercializes the first and only approved complement inhibitor to treat patients with paroxysmal nocturnal hemoglobinuria (PNH) and atypical hemolytic uremic syndrome (aHUS), two life-threatening ultra-rare disorders. 
  • As the global leader in complement inhibition, our company  is strengthening and broadening its portfolio of complement inhibitors, including evaluating potential indications for eculizumab in additional severe and ultra-rare disorders. 
  • Our company's  metabolic franchise includes two highly innovative enzyme replacement therapies for patients with life-threatening and ultra-rare disorders,  to treat patients. 
  • In addition, our company  is advancing the most robust rare disease pipeline in the biotech industry, with highly innovative product candidates in multiple therapeutic areas.