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Study Participant Representative (casual hours) - United Kingdom  

Celerion (company)


Posted on : 14 June 2017

Project Description

  • Do you enjoy providing excellent customer service? Are you seeking a position with a flexible schedule?
  •  If so, we may have the position for you! Our company is currently seeking a Study Participant Representative to join our clinical study recruitment team.
  • In this role, you will answer inbound calls from the public interested in information regarding clinical study participation. 
  • You will screen callers and recruit those who meet eligibility criteria to participate in clinical studies.
  • You will also be responsible for collecting and entering participant medical history information into our database system and make outbound calls to study participants as needed.

  • Must demonstrate excellent professional telephone communication skills
  • Must demonstrate commitment to providing outstanding customer service
  • Be able to sort information from multiple clinical studies and advise participants appropriately
  • Computer data entry experience preferred
  • Accuracy and attention to detail essential
  • Proactive attitude
  • Previous call center, telemarketing, or promotional experience highly desirable
  • A-level education standard required

This position is casual hours only and shifts will be scheduled according to business level and staff availability.
 We need candidates with the ability to work a flexible schedule and this will include mainly daytime shifts but occasionally evening or weekend shifts as well on a rotating basis.Our company is an equal opportunities employer.