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Sr. Technology Professional, SAP GTS - Ireland  

Zoetis (company)


Posted on : 04 April 2017

Project Description

Role Description
  • Our company  Global Solution Center organization has the charge to design, build, implement and sustain enterprise Enabling Function (including ERP) and Supply Chain solutions based on the SAP technology platform
  • The Sr. Technology Professional, GTS will work integrally with company  Enabling Functions Information Technology Services(ITS) organization to design, build, implement and sustain systems and solutions to support the global business.
  • The candidate will work closely with our business counterparts to support the GTS Order to Cash, Procure to Pay, and Record to Report functions. 
  • This role will be the Subject Matter Expert in the GTS & Sales and Distribution modules of SAP.
  • The Sr. Technology Professional will be part of the Global Solution Center. 
  • The candidate will interface heavily with the Order to Cash ITS Enabling Functions organization. 
  • Along with this organization, the Candidate will also work with the Business Function to address their requirements and provide systems & solutions

The Sr. Technology Professional , GTS will:
  • Act as internal consultant and design architect for SAP GTS/SD/FSCM global solution. Work with peers in the ITS organization and business representatives to determine business process and solution design leveraging the capabilities of the SAP Sales and Distribution modules.
  • Support the identification of opportunities to standardize processes and system configuration globally and ensure compliance across all implementation to these standards
  • Collaborate with representatives of other SAP functions to ensure end to end process integration and consistency
  • Develop, prototype, test and implement solution improvements to increase stability, usability and functionality to enable end users to meet business objectives
  • After the implementation, lead and support project initiatives to expand the usage of the SAP solution to improve GTS SD/LE processes at manufacturing sites, commercial operations and across the supply network
  • The Candidate conducts all activities and makes decisions that are in accordance with Company policies & SOPs,our company  Animal Health Values, FDA & global regulatory guidelines (including cGMP/cGLP/cGCP), environmental guidelines, as appropriate, etc.

Key Responsibilities
  • Translate and influence business and functional solution requirements with GTS / Order to Cash stakeholders
  • Support the global deployment of ERP within the corporation
  • Develop, prototype, test and implement SAP GTS / Order to Cash solution enhancements
  • Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates
  • Develop and manage project plans. Lead projects as required, as well as contribute as a team member to project teams
  • Provide input to long-term IT strategy necessary to achieve organizational objectives
  • Perform thorough analysis to identify all potential impacts for change requests
  • Train and transfer knowledge to other team members, users and stakeholders as required
  • Knowledge transfer to Production Support at conclusion on enhancement delivery


Client Management
  • Understand client's business strategy, goals, operational processes and technology needs
  • Ensure customer expectations have been met through delivery and ongoing execution of services
  • Gather and analyze business requests to determine how best to create successful resolution for new requests and issues
  • Help consumers understand service offerings available from internal IT service providers and secure appropriate resources for projects, engaging with the business, and facilitating service delivery
  • Support client, prepare business case for ITS investment
  • Follow governance processes that facilitate business prioritization and align with ITS
  • Facilitate technology initiatives which directly impact clients portfolio
  • Align ITS services with current and future needs of the business and its customers while improving quality of services delivered

Ongoing Systems & Service Delivery and Process Improvement
  • Deploy global IT processes, develop and maintain organizational quality indicators, and monitor client satisfaction
  • Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools
  • Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs
  • Provide support for global and regional systems and services
  • Work with Business counterparts to ensure audit, SOX and other compliance requirements
  • Steward the development and implementation of process capabilities (process, tools and roles) & metrics
  • Identify and initiate process improvements (continuous improvement)
  • Monitor process compliance and performance metrics
  • Execute key operational process activities


Bachelor Degree or equivalent experience in Technical, Order to Cash, or Business field a must, MS or MBA preferred


  • 5-7 years of GTS experience with multiple full life cycle implementations along with couple of full life cycle implementation of SAP SD 
  • Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations
  • Proven ability to quickly learn existing Business Processes and combine knowledge from multiple disciplines (e.g. SAP capability, Standard industry best practice) in order to produce an optimal business solution
  • Demonstrated ability to work across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment
  • Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team-oriented, collaborative environment
  • Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
  • Demonstrated ability to interact comfortably with all levels of management and staff
  • Strategic Application of Information Systems and business analysis
  • Experience in life sciences / pharmaceuticals industry preferred


Technical/Functional Competencies:
  • Extensive experience with configuration of GTS 10.0 and SAP ECC 6.0 SD modules in several or all of the following areas:
  • Compliance management: Sanctioned party list Screening, Embargo screening, Product Classification, Legal control(Export/Import)
  • Customs management: Transit/Presentation, Trade document service, Electronic filing (AES/ISF/ATLAS) & Product Classification
  • Risk Management: Preference processing, Letter of credit management and Restitution management
  • Intrastat reporting with SAP Electronics Compliance reporting both in ECC (Foreign trade) & GTS


Complete  Core  SAP SD functionally  
  • Knowledge of key integration points of GTS with ECC, other ERP, external third party system.
  • Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements
  • Consults with multiple business process owners to identify, define and document business needs and objective, current operational procedures, problems, input and output requirements and levels of system access.
  • Knowledge of shared service type/centers of excellence operations preferred
  • Business Process Analysis, Design & Improvement
  • Systems Architecture
  • Project management and systems integration
  • Management and Operations
  • Strategic Application of Information Systems
  • Emerging Technology Monitoring

  • Excellent written, oral and presentation skills, Fluency in English (written and spoken) is a must
  • Customer focus
  • Strategic thinking and analytical skills
  • Timely decision making and problem solving skills

About Us:
  • Our company  is a global animal health company dedicated to supporting customers and their businesses in ever better ways.
  •  Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.