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Sr. Technology Professional Dublin Ireland,  

Zoetis (company)

Posted on : 04 April 2017

Project Description

The Sr. Technology Professional
  • The candidate will work as a team member or as individual technical on product implementation, design specification, architecture, enhancement, integration, or audit and review projects
  • Work with peers in the ITS organization and business representatives to determine business process and solution design leveraging the capabilities of the Vistex modules.
  • Support the identification of opportunities to standardize processes and system configuration globally and ensure compliance across all implementation to these standards
  • Collaborate with representatives of other SAP functions to ensure end to end process integration and consistency
  • Develop, prototype, test and implement solution improvements to increase stability, usability and functionality to enable end users to meet business objectives

Key Responsibilities
  • Translate and influence business and functional solution requirements with Order to Cash stakeholders
  • Support the global deployment of ERP within the corporation
  • Develop, prototype, test and implement Vistex Rebates, Loyalty, Deals and Billback/charge back for Order to Cash
  • Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates
  • Develop and manage project plans. Lead projects as required, as well as contribute as a team member to project teams
  • Provide input to long-term IT strategy necessary to achieve organizational objectives
  • Perform thorough analysis to identify all potential impacts for change requests
  • Train and transfer knowledge to other team members, users and stakeholders as required
  • Knowledge transfer to Production Support at conclusion on enhancement delivery

Client Management
  • Understand client's business strategy, goals, operational processes and technology needs
  • Ensure customer expectations have been met through delivery and ongoing execution of services
  • Gather and analyze business requests to determine how best to create successful resolution for new requests and issues
  • Help consumers understand service offerings available from internal IT service providers and secure appropriate resources for projects, engaging with the business, and facilitating service delivery
  • Support client, prepare business case for BT investment
  • Follow governance processes that facilitate business prioritization and align with BT
  • Facilitate technology initiatives which directly impact clients portfolio
  • Align ITS with current and future needs of the business and its customers while improving quality of services delivered


Ongoing Systems & Service Delivery and Process Improvement
  • Deploy global IT processes, develop and maintain organizational quality indicators, and monitor client satisfaction
  • Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools
  • Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs
  • Provide support for global and regional systems and services
  • Work with Business counterparts to ensure audit, SOX and other compliance requirements
  • Steward the development and implementation of process capabilities (process, tools and roles) & metrics
  • Identify and initiate process improvements (continuous improvement)
  • Monitor process compliance and performance metrics
  • Execute key operational process activities

Bachelor Degree or equivalent experience in Technical, Order to Cash, or Business field a must, MS or MBA preferred

  • 4-7 years of SAP/Vistex experience with multiple full life cycle implementations
  • Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations
  • Proven ability to quickly learn existing Business Processes and combine knowledge from multiple disciplines (e.g. SAP capability, Standard industry best practice) in order to produce an optimal business solution
  • Demonstrated ability to work across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment
  • Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team-oriented, collaborative environment
  • Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
  • Demonstrated ability to interact comfortably with all levels of management and staff
  • Strategic Application of Information Systems and business analysis
  • Experience in life sciences / pharmaceuticals industry preferred

Technical/Functional Competencies:
  • Develop Vistex roadmap (including evaluation of current road-map items following initial implementation) for Loyalty, Billback/Charge back, Rebate and Sales Deals.
  • Provide holistic view of Vistex roadmap (including releases / enhancements / maintenance), technology risks and system health (and their potential impact on the business), opportunities and challenges.
  • Responsible for the production monitoring, Incident/Problem Management and peak season readiness activities for the Vistex modules.
  • 3 - 6 years of Customization experience of Vistex modules (Loyalty, Rebates, Sales Deals, Billback/Chargeback) providing fit/gap analysis
  • Knowledge of key integration points with SAP application areas such as Cash App, FI/CO, BW, Basis, etc.
  • Demonstrated success operating within global, cross-functional organizations with virtual teams, including Client, iSS and other third-parties, in multiple sites in the US, Europe and Asia / China.
  • Strong communication (written and verbal) skills are required and must be able to interface well with the end-users and client up to senior management levels/
  • Ensure problems with supported applications are resolved quickly and root causes addressed
  • Experience with configuration of SAP ECC 6.0 SD modules in several or all of the following areas:
  • Order Management
  • Pricing
  • Account Receivable
    • Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements
    • Consults with multiple business process owners to identify, define and document business needs and objective, current operational procedures, problems, input and output requirements and levels of system access.
    • Knowledge of shared service type/centers of excellence operations preferred
    • Business Process Analysis, Design & Improvement
    • Systems Architecture
    • Project management and systems integration
    • Management and Operations
    • Strategic Application of Information Systems
    • Emerging Technology Monitoring

  • Excellent written, oral and presentation skills, Fluency in English (written and spoken) is a must
  • Customer focus
  • Strategic thinking and analytical skills
  • Timely decision making and problem solving skills

About Us:
  • Our company is a global animal health company dedicated to supporting customers and their businesses in ever better ways. 
  • Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. 
  • We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.


Dublin Republic of Ireland

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