Sr. Manager Master Data (Patient) - United States
Lead and implement Patient MDM for Patient Support Services, Multi-Channel Marketing, CRM, Reporting and Analytics
Develops and executes business rules for Patient Master Data Management for the organization. Responsible for the management of both identified as well as de-identified patient data sets.
Ongoing oversight of patient level data (both PHI and PII) based on collaboration and input from Customer Support Services teams
Develops and oversees ongoing Patient Master Data Governance & Administration for both operational and analytical needs
Develops and manages the execution of match logic to link patient level data from various internal and external data sources (CRM, pharmacy, Hubs, etc.) with Provider & Payer for use by analytics teams
Primary Commercial POC for all Patient Master Data for the organization.
Develops and oversees the execution of processes and standards related to the house holding of patients (i.e. Patient/Caregiver, Parent/Child, etc.).
Collaborates with IS and internal CIM teams to ensure timely updates and access to Patient data assets.
Provides oversight and direction to Data Stewardship team assigned to steward Patient level Data.
Master’s degree and 4 years of data management experience
Bachelor’s degree and 6 years of data management experience
Associate’s degree and 10 years of data management experience
High school diploma / GED and 12 years of data management experience
Degree in business, information technology or related field of study
Strong understanding of the legal/regulatory requirements related to managing sensitive patient level data (i.e. HIPAA, HITECH, etc.).
Proven experience overseeing the management of patient level data in a pharmaceutical manufacturer ecosystem.
Understand patient data needs and requirements for all aspects of the patient journey
Ability to manage in a highly fluid, interactive, matrix environment and build strong, successful business partnerships
Demonstrated ability to bring structure to vaguely defined problems, pragmatically approach problem solving, and manage execution
Demonstrated ability to plan strategically, identify strategic options and trade-offs
Excellent oral/written communications skills and interpersonal skills
Extensive experience with patient data and customer support services (Hub, Patient CRM etc..,)
Familiarity with master data management, transactional data, data governance, and stewardship
Experience with customer and product data
Prior use of Master Data Management Solutions
Possess qualities such as, strong organizational skills, self-starter, and detail-oriented
Demonstrated ability to effectively produce business results, while working under time pressures and in a matrix organization
Vendor management skills
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.