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Sr. Director, Customer Data & Analytics Cambridge United States,  

Biogen (company)

Posted on : 19 June 2017

Project Description

External Posting TitleSr. Director, Customer Data & Analytics
Job DescriptionData & Analytics has been recognized across industries as a strategic competency to excel in the way we engage with customers and ultimately generate business value.
In Healthcare companies, with the increase complexity of engagement models (multiple stakeholders, channels, content) and the growth of data generated by digitalization, the importance of transforming data into information leading to decisions and actions has never been so high.

Biogen has decided to create a new role to lead and manage a new CoE named Customer Data & Analytics to capture this opportunity by helping critical functions at Global, Regional and Local level to make data-driven decisions and actions ranging from Strategy to Execution.

This person will report to the VP, Commercial Excellence & Insights and will have a dotted line to the VP, GTO IT.

The successful candidate is responsible for leading a team organized into several activities to manage an end-to-end Analytic CoE: Data Management, Data Science, Analytics and Business Intelligence. This team will work closely with GTO functions at Global, Regional and Local level to ensure alignment and prioritization of the CoE activities to support critical Business needs from a Data & Analytics perspective.

This person will be responsible coordinating activities and gaining alignment on strategy and execution across multiple functions, particularly GTO and IT, so it s critical that they have outstanding collaboration and communication skills.

This person will develop a world-class CoE that delivers added value in an agile and efficient way.

Key responsibilities will include:

• Establish the CoE operating model : Strategy and roadmap

• Lead and Manage a team of individuals to establish a high performing organization with key talents fully engaged to deliver valued data and analytics deliverables

• Deliver a portfolio of end-to-end Analytic projects with speed, agility and efficiency.

• Establish systematic measurement of impact and client satisfaction

• Reach high impact and high level of satisfaction among key stakeholders

• Engage with Business leaders on a permanent basis to understand their needs and ensure a strong alignment between those needs and the CoE activity

• Lead the development of Innovative Analytics platforms, processes, and capabilities in strong partnership with IT to ensure a broader, faster and simple access to insights across Biogen.

• And other job duties that may be assigned. May be modified at any time as business needs require.

LocationCambridge, MA, US
Job CategoryCommercial Operations
Requisition Number31324BR
QualificationsThe successful candidate will be a credible, dynamic and creative professional with the energy and vision to lead Biogen CoE Customer Data & Analytics. The successful candidate will be someone who manifests trust, and is known for his/her ethics and integrity.

10+ years of experience post graduate degree required with experience in leading a Business analytic function in healthcare industry

Excellent knowledge of marketing & sales analytics in healthcare industry.

Thought leader in advanced analytics, statistical modeling and turn quantitative data into insights.

Strong leadership, people management, planning and organization skills to lead the CoE. Must exhibit ability to perform in fast paced environments
EducationBachelor s degree required; MBA / PhD preferred
About BiogenCorporate Overview

Through cutting-edge science and medicine, Biogen discovers, develops and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. Biogen is a pioneer in biotechnology and today the Company has the leading portfolio of medicines to treat multiple sclerosis (MS), has introduced the first and only approved treatment for spinal muscular atrophy, and is at the forefront of neurology research for conditions including Alzheimer s disease, Parkinson s disease and amyotrophic lateral sclerosis (ALS). Biogen also manufactures and commercializes biosimilars of advanced biologics. Our global organization of nearly 7,000 employees is committed to a single mission: making a meaningful difference in the lives of patients with few or no treatment options.

One of the pioneers in biotechnology, Biogen was founded in 1978 and today serves patients in nearly 90 countries. Our global headquarters and R&D operations are located in Cambridge, Massachusetts, with an international headquarters in Zug, Switzerland, world-class manufacturing facilities in Research Triangle Park, North Carolina, USA and Hillerod, Denmark, and affiliate locations around the world.

Our Science

We aspire to have the greatest impact on patients and science of any biotechnology company in the history of our industry. To us, that means creating novel medicines that benefit individuals and society, and bringing new scientific understanding to diseases for which there are no adequate treatments.

For nearly two decades Biogen has led in the research and development of new therapies to treat MS, including the most prescribed oral treatment in the world. Now our research is driving revolutionary new MS treatments with the goal of reversing or even repairing damage caused by the disease. We are now applying our neurological expertise to solve some of most challenging and complex diseases of the brain, including Alzheimer s disease, Parkinson s disease, and ALS. As we uncover new insights into human biology, Biogen is employing cutting-edge technologies to discover potential treatments for rare and genetic disorders.

Biogen is revolutionizing biologics manufacturing, developing the industry s most advanced plants and processes. This expertise is used to produce both original innovative therapies and biosimilars that expand patient access to lower-cost medicines.

Our Corporate Citizenship

The same intellectual discipline and passion that drives our science is reflected in our corporate citizenship, environmental sustainability, and commitment to diversity and inclusion. As a company, we are focused on improving science education and limiting the impact of our company on the environment. In 2015, we became a carbon neutral company and ranked first place on Newsweek s 2015 Green Rankings, and we are an industry leader on the Dow Jones Sustainability World Index. Biogen was named to Science s list of Top Employers of 2015 and in 2017 received a perfect score of 100 for the fourth consecutive year on the Human Rights Campaign (HRC) Corporate Equality Index, which also named Biogen as one of its Best Places to Work.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

Please be advised that all legitimate correspondence from a Biogen employee will come from "" email accounts.

Nearest Major Market: Cambridge
Nearest Secondary Market: Boston

Job Segment: Biotech, Data Analyst, Analytics, Manager, Database, Science, Data, Management, Technology


Cambridge, MA, US

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