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Sr Analyst, Business Systems - Global Customer Support San Diego United States,  


Posted on : 04 April 2017

Project Description

What Business Analysis contributes to BDThis position is responsible for working closely with project managers and product owners to successfully execute on Salesforce.com projects and maintain a healthy 4,500+ user environment. The Candidate will provide initial triage on new requests  and help identify business requirements for our Salesforce.com and SAP environments. Candidate will gather and translate business requirements and user stories, review with project managers and product owners to prioritize Salesforce.com/SAP requests, work with IT to fill in business gaps, conduct user acceptance testing, training and communicating changes to end users. Candidate will work with subject matter experts or process owners to define user requirements, and lead or participate in requirements gathering workshops for larger enhancements. This position also responds to reported issues, identifies the root cause, and recommends solutions. Additionally, the position is expected to conduct basic to complex data analysis.Job DescriptionWhat is expected of you for success in your roleStrong knowledge of at least one Salesforce.com module: Sales, Service, or CommunityDemonstrated knowledge of business processes and functions in a complex environment.Works with cross-functional Teams of business, IT, and SMEs to gain a consensus for assigned projects.Responsible for gathering and defining functional business requirements and user stories.Acts as system SMEConducts troubleshooting a issue analysisCreates workflows for current and future state business processesProactively seeks out opportunities on process improvement and recommends improvements.Partners with subject matter experts to develop, test, and implement innovative solutions to

Locations

San Diego California

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