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Specialist, GTO-GIO Storage Services Technical Lead Job Singapore,  

MSD (company)

Posted on : 22 August 2017

Project Description

Specialist, GTO-GIO Storage Services Technical Lead-SER001239


The Storage Services  Technical Lead is required to support the full
lifecycle ITIL based, operational oversight of Managed Services I/T
Infrastructure. He/she will be required to lead discussions with the Managed
Services provider to ensure contractual compliance and to ensure work is being
completed with quality and in a timely manner to meet business I/T

- Lead small project team
focused on small operational engineering and operation related work.
- Directly support Managed
Services oversight for Storage & File Services.
- Participate in discussions
with stakeholders over Storage & File Services incidents and issue
resolution processes
- Escalate issues and concerns to upper management
for review and action
- Participate in various cadence meetings to drive
Operational Excellence
- Monitor
& Drive Metrics

- Provide
early detection of issues and trends
- Enable
quick resolution of issues that do not meet level of performance contracted
- Ensure
continual improvement
- Hold Managed Services Vendor accountable to their roles
and responsibilities required to support contracted service delivery to the
- Review
of metrics with upper management verifying the Managed Services provider is
performing up to the contract

- Monitor
& Drive SLA Performance

- Monitor
and Communicate with the Managed Services provider on their compliance with
SLA/KPI s ensuring effective utilization of the Managed Services Provider
- Drive
Managed Service provider to achieve operational excellence via SLA compliance
- Discuss
outstanding work, progress to date, estimated completion times
- Spot
potential problems and assign actions to appropriate parties
- Driving
through change as needed to deliver continual service improvement to decrease
turnaround time, improve efficiency, improve customer satisfaction, and
decrease errors and incidents
- Ensure
Customer satisfaction and timely delivery of services


Education Minimum

- MSc Degree or
BSc Degree or equivalent with relevant experience in Computer Science,
Computer Science Engineering, Math, or equivalent experience.

Related Experience:

- 3+ years relevant experience in Managed Services
oversight of Core Infrastructure
- Strong ITIL and process discipline to ensure
compliance within the managed services framework and the ability to identify
and implement process improvements.
- Prior experience leading Global teams as part of
Service Delivery of Infrastructure
- High level of business
- Ability to solve complex
problems in operational environment
- Ability to transition and implement business processes
- Individual must
demonstrate a high level of business acumen; ability to get along
well with diverse personalities flexible
* - Strong analytical
and reasoning abilities. Mindset that enables solving complex
problems in a fast-paced environment while delivering on service
promises. Able to develop and adapt business processes after
evaluating multiple solutions
- Able to maintain
both a short and long term vision around business trends and strategies
- Able to contribute
to the development of current and future service delivery offerings to
support the overall client relationship needs
- Exercises sound,
prudent and ethical business judgment at all times
- Understands
cross-cultural business practices; demonstrates a sensitivity and
awareness to other people and culture. Possess ability to build rapport
with a diverse workforce in multicultural settings
- Possess strong
negotiation skills; demonstrated ability to influence and negotiate
- Able to manage
multiple initiatives at one time. Comfortable performing
multifaceted projects in conjunction with normal activities in a
demanding, fast-paced work environment
- Can think big
picture and also demonstrate an ability to be detail oriented; anticipate
and know when to get into the details
- Tactical, as
well as strategic thinking and creative problem solving
- Ability to collaborate
with others
- Good negotiation
and presentation skills
- Fluent in
English, in both oral and written communication
- Understanding and effectively communicating
across multiple languages and cultures is an advantage.

Job: Service Delivery/Management Job Title:Spclst, Service Delivery/Management

Primary Location: APAC-SG-Singapore-Singapore

Employee Status: Regular

Travel: Yes, 5 % of the Time

Number of Openings: 1

Company Trade Name:MSD

Job Segment: Engineer, Computer Science, Engineering, Technology


Singapore, SG

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