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Specialist, ER/LR - Belgium  

Johnson & Johnson (company)


Posted on : 25 April 2017

Project Description

Caring for the world, one person at a time ... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.Position SummaryThe Specialist, Employee & Labor Relations is responsible for managing Employee Relations cases for designated workforce group(s) and may assist ER/LR Managers in specific Labor Relations activities. Management of Employee Relations includes, but is not limited to assistance with complex employment policy interpretation, workforce grievances, advice of management on discipline, coaching and training managers and employees and driving adherence to standards. They are responsible for using standard tools, processes and guidelines to research/investigate concerns, to identify policy violations and evaluate findings to ensure appropriate actions are consistently administered. They operate as a steward for the company, escalating matters of concern as necessary to ensure that the interest of the company is protected. The Specialist, Employee & Labor Relations manages assigned cases to ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels. They treat the workforce with dignity and respect, maintaining high levels of confidentiality, trust and integrity in the handling of sensitive matters. They adhere to established standards and guideline.Major Duties & ResponsibilitiesRespond to Employee Relations requests from customers (prioritizing as appropriate) and executes on the key tasks and activities in accordance with defined procedures and guidelines.Develop and manage investigation plans (assignment of proper resources; identification of witnesses and key individuals; method, order and timing of interviews; identification of evidence to gather, maintaining contact with case owner, manager and key stakeholders.Identify relevant policies and practices to determining whether violation of policies or practices occurredAssist with the development of performance improvement plans (PIP) and Corrective Action steps; Review to determine if suitable, reasonable, measurable and actionableHandle and prepare legal claims, lawsuits etc. related to ER cases, together with manager and external legal advisor / partner or law department.Provide insights and intelligence with respect to trends and opportunitiesCommunicate and interact effectively with customers and team members; develop credibility and trust relationships with customers, supervisors, and team members.Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies.Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to achieve effective and timely resolution.Contribute to scheduled and ad hoc training in order to improve performance and promote continuous learningDevelop and provide trainings to managersFollow up on employment law and determine need for policy adjustments, new policies, trainingsInteract with union delegation members in individual ER casesSupport ER / LR manager in CBA negotiationAssist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of services available to them. Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences for knowledge database future reference.Comply with documentation and retention guidelinesIdentify areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Cluster Employee Relations Lead. Maintain complete and accurate documentation in accordance with guidelines on a timely manner, complying with the Service Level AgreementsTake ownership of all assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.Attend to and process customer inquiries and request by applying Employee Relations standard operating procedures and utilizing problem solving skills for resolution.Other Duties & ResponsibilitiesPerform special projects and related duties as assignedWork in collaboration with other team members to execute tasks and fulfill key deliverables, seeking input and assistance as needed. Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.Conduct environmental scans and participate in significant workplace events (such as the planning and execution of reorganizations, merger & acquisitions ( M&A s), etc. at the cluster/country levelQualificationsRequired QualificationsRequired Minimum Education: University/Bachelor s Degree or equivalentRequired Years of Related Experience: 2+ years of related experienceRequired Knowledge, Skills and Abilities (Uncompromised requirements for the role): 2+ years HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to managementDemonstrates customer orientation and excellent customer service skillsStrong organization skills, attention to detail and follow through to resolve any outstanding issuesStrong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistanceDemonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards. Discretion, professionalism, confidentiality and judgmentExcellent telephone manner with clear, concise and professional communication skillsAbility to accurately collect information in order to understand and assess the clients  needs and situationWill be trusted to secure and maintain confidential informationAbility to prioritize workload and provide timely follow-up and resolutionComputer literate with knowledge of common office productivity software and the ability to learn customer service software applications ( e.g., MS Office, email, fax, Internet Explorer)Ability to work effectively in a fast-paced, self-directed team-based environmentEnthusiastic team player with a strong drive to create a positive work environmentAbility to perform administrative activitiesExperience partnering internally and externally to address people-related challenges Uses a collaborative and employee and customer-focused mindsetUnderstand short-term and long-term implications of decisions and actions Basic understanding of business, financial and organizational factors in relation to HR activities Experience with tools to report data, track and analyze trends Deliver exceptional service through tools and processes; experience suggesting areas for improvement on to support continuous improvement effortPreferred QualificationsPreferred Minimum Education: University/Bachelor s Degree or equivalent or HR CertificationPreferred Area of Study: HR, Psych, Employment Law or related discipline is preferredPreferred Related Industry Experience: Healthcare or related IndustryPreferred Knowledge, Skills and Abilities: PHR / SPHR or similar certificationExperience using Case Management toolsExperience with continuous improvement and quality, such as Six Sigma or Lean MethodologyExcellent communication (oral and written) skills. Employment laws and practicesWhat s in it for you &? Caring for the world, one person at a time & As an employee we consider you as our most valuable asset. We take your career seriously. As part of a global team in an innovative environment your development is key and our day-to-day responsibility.Through e-university, on the job training, various projects and programs, we ensure your personal growth.Our benefits make sure we care for you and your family now and in the future.Primary LocationBelgium-Antwerp-BeerseOrganizationJanssen Pharmaceutica N.V. (7555)Job FunctionHuman ResourcesRequisition ID1700154261W

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