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Siebel L0/L1 Support - Associate Business Analyst - India  

Company managed [?] Still accepting applications

Posted on : 10 April 2017

Project Description

Description:
  • Our company  is looking for a skilled individual to complement  Organisation. 
  • Internal Operations Systems team in Sales & Marketing department is an integrated part of the Corporate IT Organisation in GSC India, responsible for delivering projects in Region International Operations, manage & support systems for line of business. 
  • The right candidate will be working as Business Analyst supporting systems for company  International Operations.


About the Department:
Sales & Marketing department is an integrated part of the Corporate IT Organisation in GSC India, responsible for delivering projects in Region International Operations, manage & support systems for Sales, Marketing, Medical & Market Access teams.


Job Details:
Primary responsibilities of the job are shared below.
  • Day-to-day handling of administration tasks from business and work on behalf of our IO affiliates.
  • Work on Siebel CRM application and maintain the business administrative tasks on behalf of business.
  • Correct data based on the suggestions from Support team.Work with support team and take actions on behalf of business stakeholders.
  • Communicate with a diverse set of customers, Users, service providers, and Senior Managers from multiple countries on need basis.
  • Keep the affected Users informed about status, priority and progress.
  • Ensure Incidents and Service Requests are resolved with accordance to the European Incident and Service Request KPI’s.
  • Ensure Problem records are created and updated.
  • Ensure the knowledge data based is current and adding new knowledge items to knowledge base.
  • Other individual assignments may arise on need basis
  • Role performed out of India, supporting customers in Region International Operations primarily for Business Area – AAMEO & LATAM.


Qualifications:
1 to 2 years of experience in the IT domain.1 to 2 years’ experience in Siebel application support in life science, pharma or biotech. 



Preferred Qualifications: (NOT mandatory) 
  • Extensive experience with Siebel administrative functionality, such as:
  • Assignment rules, Brick changes, Position hierarchy, Views and Responsibilities, LOV changes, User administration, product administration. 
  • Good Experience in SQL & Siebel Open UI.
  • Knowledge on Siebel EIM, Siebel Configuration and Siebel EAI would be an advantage.
  • Informatica and Oracle BI knowledge would be an advantage.
  • Experience with Incident and Service Request processes using systems similar to BMC Remedy.
  • Experience working in Support function. Good Knowledge in ITIL Processes.