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Service Specialist Team Leader (m/f) Munich Germany,  


Posted on : 10 April 2017

Project Description

Tracking Code 10265-446 Job Description Responsible to provide 2nd level support on the EMEA region, responding to the “red” alerts, identify and monitor quality problem on the system, work close with manufacturing and R&D to identify cause and solution,  develop a service strategy to implement solution in the field.  Build and develop the technical skill of the engineers trough basic and advance service training and assisting them in the field. Monitor and align the knowledge of the engineers and their exposure on the system, work close to the local Service Manaer to identify and improve weakness. Based on the field experience and best practice, build and develop standard protocols to install, maintain and test the system. Responsible to create and maintain a “car kit”, to provide common parts and tools required every days in the field to repair and maintain the system. Required Skills Able to communicate at all levels of Technical Service. Able to present concise reports and present them to the management team. Head up and lead a team of EMEA Specialists. Identify, motivate and develop FSE skills and abilities as related to the function of an FSE Europe. Suitable Technical Qualification as required by Country of origin. Proven experience in the above requirements with demonstrates evidence of achievement. 10 years as field service engineers on complex Medical equipment with experience on Lasers and fluidic, including 5 years experience on flow-cytometry. Valid driving license. Required Experience 10 years as field service engineers on complex Medical equipment with experience on Lasers and fluidic, including 5 years experience on flow-cytometry. Job Location Muenchen, Bayern, Germany Department 2008 Service Field S(20310) Position Type Full-Time/Regular

Locations

Muenchen Bayern Germany

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