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Service Specialist Team Leader (m/f) - Germany  

Company managed [?] Still accepting applications

Posted on : 10 April 2017

Project Description

Job Description       
  • Responsible to provide 2nd level support on the EMEA region, responding to the “red” alerts, identify and monitor quality problem on the system, work close with manufacturing and R&D to identify cause and solution,  develop a service strategy to implement solution in the field.  
  • Build and develop the technical skill of the engineers trough basic and advance service training and assisting them in the field. 
  • Monitor and align the knowledge of the engineers and their exposure on the system, work close to the local Service Manager to identify and improve weakness. 
  • Based on the field experience and best practice, build and develop standard protocols to install, maintain and test the system. 
  • Responsible to create and maintain a “car kit”, to provide common parts and tools required every days in the field to repair and maintain the system.         


Required Skills 
 
  • Able to communicate at all levels of Technical Service. 
  • Able to present concise reports and present them to the management team. 
  • Head up and lead a team of EMEA Specialists. 
  • Identify, motivate and develop FSE skills and abilities as related to the function of an FSE Europe. 
  • Suitable Technical Qualification as required by Country of origin. 
  • Proven experience in the above requirements with demonstrates evidence of achievement. 
  • 10 years as field service engineers on complex Medical equipment with experience on Lasers and fluidic, including 5 years experience on flow-cytometry. 
  • Valid driving license.       



Required Experience 
 
10 years as field service engineers on complex Medical equipment with experience on Lasers and fluidic, including 5 years experience on flow-cytometry.