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Service Operations Manager  

Posted on : 13 June 2017

Project Description

Job Type : Full Time Career Level : Manager (Manager/Supervisor of Staff) Education : Bachelor's Degree Location : Home-based/Telecommute Job Description : Principal Responsibilities: The Americas Field Operations Manager will manage and lead support functions essential to field force productivity and effectiveness. The functions include planning, reporting, field process optimization, training, sales program implementation, ad hoc reporting, project management, global project representation and compensation design & execution. Responsible for work the regional Director to prioritize, manage and execute, productivity and effectiveness initiatives for the Americas Service organization by working closely with internal and external stakeholders to ensure assigned objectives and priorities are established and implemented. Coordinates sales forecasting, monthly operating review planning and budget process used within the organization. Coordinates planning activities with other functions as required. Proactively identifies opportunities for service delivery improvement. Works closely with field management to review service process quality and identify opportunities for improvement. Assists service management in understanding roadblocks and facilitates continuous process improvement. Monitors accuracy and distribution of service reports and other data essential to run an efficient and effective field organization. Recommends revisions to existing reports and develops new reports or processes as required. Implements technologies, including CRM, to the field teams. Monitors the service organizations compliance to measure effectiveness and impact of these technologies. Provides input to senior leadership regarding the development and administration of sales and service delivery incentive plans. Works with internal business partners in the development of incentive plans. Coordinates training to service, service management, sales, sales management, and sales support personnel including technical and professional training curriculums. Builds strong relationships with key business partners within and across the organization to help drive the success of the Americas Discovery and Analytical Solutions Team and PKI overall. Job Requirements : Experience and Requirements:

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