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Service Delivery Management (Problem Management) (m/f) Stuttgart Germany,  

Celesio (company)

Posted on : 20 April 2017

Project Description

For our Head Office  we are looking for a  Service Delivery Management (Problem Management) (m/f) 

 Principal Tasks and Responsibilities: 
  •  Cares about service availability while ensuring proper root cause analysis of all major incidents.
  • Run proper problem management to minimize the adverse effect on business operations in case of incidents.
  • Continuous service improvement of problem management processes (CSI) including interface to all global service providers in conjunction their counterparts. 
  • Proactive analysis and systematic run through problems to do trend analysis and identification of weaknesses to find areas of improvements. 
  • Permanent control of internal and external IT service providers in regard to single point of failure identification and avoidance if issues reoccurring in the future. 
  • Takes care on compliance of SOC/SOX regulations in the Service Delivery area with all local business units. 
  • Supports resolving major / crisis service disturbances involving the local and global OneIT organizational units. 

Profile required: 
  • Bachelor or Master preferred in Informatics or other technical education (computer sciences, commercial information technology or similar); alternatively comparable degree or comparable work experience.
  • Wide experience within IT Service Management especially in an international and heterogeneous IT organization.
  • Basic ITIL knowledge and qualified to ITIL foundation level (existing or to be acquired) 
  • Profound knowledge in interacting with external suppliers/providers 
  • Excellent know how of IT service operations and support processes 
  • Willingness to travel from time to time within Europe.


Stuttgart Germany

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