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Senior E-Notebook Enterprise Support Analyst  


Posted on : 14 May 2017

Project Description

Job Type : Full Time Career Level : Experienced (Non-Manager) Education : Bachelor's Degree Location : Home-based/Telecommute Job Description : We are looking for a person with high-level software troubleshooting skills, who is an experienced Senior Support Analyst to become immersed in the E-Notebook technologies to provide superior support to our customers. You will be primarily responsible for establishing and sustaining credibility with all of our customers and driving the ticket resolution process. You will contribute to the strength of our team approach to collaborative support and benefit from the experiences made in a fast-paced, high-touch customer environment. Join us, and find out how many ways PerkinElmer offers you the chance to focus on what really matters - delighting our customers. Scope of Work Activities Provide electronic and phone support for E-Notebook Enterprise Solutions. On-site troubleshooting may also occur. Job Requirements : Required 8+ years Technical Support experience Demonstrates ability to creatively troubleshoot and solve complex technical issues Solid knowledge of Oracle Database technologies, including tuning, set up and SQL scripting Understands and can demonstrate key concepts of providing customer Strong working knowledge of Windows/Linux/Unix Operating Systems Familiarity with Microsoft Office technologies (VB, .net) Excellent English literacy and numeracy skills Superior written and verbal communications skills Understanding of the workflows in Scientific Research Self-starter, attention to detail, highly organized Flexible hours Nice to have Scientific knowledge, Chemistry/biology educational background, work experience preferred. Programming skills, VB, .net, scripting Customer training skills Managerial Approach Position will report to Enterprise Support Manager. Daily status reporting to track time, weekly and monthly statistic reports. Customer Satisfaction, case load, resolution and response quality will be measured. Training and Orientation Training to occur remotely for familiarization with software solutions and support processes at PerkinElmer.  

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