Senior E-Notebook Enterprise Support Analyst
Scope of Work Activities
Provide electronic and phone support for E-Notebook Enterprise Solutions. On-site troubleshooting may also occur.
8+ years Technical Support experience
Demonstrates ability to creatively troubleshoot and solve complex technical issues
Solid knowledge of Oracle Database technologies, including tuning, set up and SQL scripting
Understands and can demonstrate key concepts of providing customer
Strong working knowledge of Windows/Linux/Unix Operating Systems
Familiarity with Microsoft Office technologies (VB, .net)
Excellent English literacy and numeracy skills
Superior written and verbal communications skills
Understanding of the workflows in Scientific Research
Self-starter, attention to detail, highly organized
Nice to have
Scientific knowledge, Chemistry/biology educational background, work experience preferred.
Programming skills, VB, .net, scripting
Customer training skills
Position will report to Enterprise Support Manager.
Daily status reporting to track time, weekly and monthly statistic reports.
Customer Satisfaction, case load, resolution and response quality will be measured.
Training and Orientation
Training to occur remotely for familiarization with software solutions and support processes at PerkinElmer.