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SAP APO Manager - Ireland  

Zoetis (company)


Posted on : 26 February 2017

Project Description

Role Description
  • Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.
  • Our organization has the charge to design, build, implement and sustain enterprise ERP and Supply Chain solutions based on the SAP technology platform.
  •  This Global Planning (APO) Manager position will be part of the GSC and report to the GSC Global Planning Lead who is based in Parsippany, NJ. 
  • This role will be the Subject Matter Expert in the Supply Chain Planning modules of SAP.  
  • The colleague will work closely with our business counterparts to support and maintain the global template for our company.
  • This position has a primary purpose of long term support which will also include hands on resolution of break fix incidents, system enhancement requests, and support of projects.

This position will:
  • Support "Business As Usual" (BAU) support of every day break/fix issues, enhancement identification and delivery for solution improvements, as well support for ongoing or future projects.
  • Act as internal consultant for the Supply Chain Logistics - Global Planning teams. Work with peers in the BT organization and business representatives to determine business process and solution design leveraging the capabilities of the SAP modules.
  • Support the identification of opportunities to standardize processes and system configuration globally and ensure compliance across all implementation to these standards
  • Collaborate with representatives of other SAP functions to ensure end to end process integration and consistency
  • Develop, prototype, test and implement solution improvements to increase stability, usability and functionality to enable end users to meet business objectives

 Key Responsibilities
  • Translate and influence business and functional solution requirements with Supply Chain stakeholders Support the global deployment of Global Planning solutions within the company.
  • Develop, prototype, test and implement SAP APO solution enhancements
  • Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates
  • Lead enhancements as required, as well as contribute as a team member to project teams
  • Provide input to long-term IT strategy necessary to achieve organizational objectives
  • Perform thorough analysis to identify all potential impacts for change requests
  • Train and transfer knowledge to other team members, users and stakeholders as required
  • Update and maintain all related functional documentation
  • Conduct Unit tests, Integration tests, and Regression tests
  • Proactively proposing solutions to improve the support of new and existing business processes
  • Develop and manage project plans. Lead projects as required, as well as contribute as a team member to project teams
  • Knowledge transfer to Application Maintenance Services (AMS) support at conclusion on enhancement delivery

Client Management
  • Understand client's business strategy, goals, operational processes and technology needs
  • Ensure customer expectations have been met through delivery and ongoing execution of services
  • Gather and analyze business requests to determine how best to create successful resolution for new requests and issues
  • Help consumers understand service offerings available from internal IT service providers and secure appropriate resources for projects, engaging with the business, and facilitating service delivery
  • Support client, prepare business case for BT investment
  • Follow governance processes that facilitate business prioritization and align with BT
  • Facilitate technology initiatives which directly impact clients portfolio
  • Align BT services with current and future needs of the business and its customers while improving quality of services delivered

Ongoing Systems & Service Delivery and Process Improvement
  • Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools
  • Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs
  • Provide support for global and regional systems and services
  • Work with Business counterparts to ensure audit, SOX and other compliance requirements
  • Identify and initiate process improvements (continuous improvement)
  • Monitor process compliance and performance metrics
  • Deploy global IT processes, develop and maintain organizational quality indicators, and monitor client satisfaction
  • Steward the development and implementation of process capabilities (process, tools and roles) & metrics
  • Execute key operational process activities

Bachelor Degree in Technical, Logistics, Supply Chain, or Business field required

  • 8+ years of SAP APO experience with multiple full life cycle implementations
  • Experience in BI solutions is preferred.
  • Experience in international environments
  • Proven ability to quickly learn existing Business Processes and combine knowledge from multiple disciplines (e.g. SAP capability, Standard industry best practice) in order to produce an optimal business solution
  • Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team-oriented, collaborative environment
  • Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
  • Demonstrated ability to interact comfortably with all levels of management and staff
  • Experience in life sciences / pharmaceuticals industry preferred
  • Demonstrated experience of various IT practices, including but not limited to, project management, operational service delivery, large project implementations
  • Demonstrated ability to work across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment

Technical/Functional Competencies:
  • Extensive experience with configuration of SAP ECC 6.0, SCM 5.1 or 7.0 and BI modules in several or all of the following areas:
  • Demand Planning (DP)
  • S&OP Planning and Forecasting
  • Statistical Forecasting
  • Supply Network Planning (SNP)
  • Aggregated Planning
  • Collaborative demand and supply planning
  • VMI Planning
  • Master Production Schedule (MPS)
  • Production Planning and Detailed Scheduling (PPDS)
  • Inventory Planning / Optimization
  • Returns Planning
  • SCM / BI Integration and Reporting
  • Knowledge of key integration points between multiple systems such as ECC, BI, APO DP, APO SNP, Legacy, Reporting, etc.
  • Knowledge of shared service type/centers of excellence operations preferred
  • Business Process Analysis, Design & Improvement
  • Experience leading change by implementing enterprise-wide planning and processing applications
  • Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements
  • Project management and systems integration

  • Excellent written, oral and presentation skills
  • Fluency in English (written and spoken) is a must
  • Knowledge of Dutch and/or French is a plus.
  • Customer focus
  • Strategic thinking and analytical skills
  • Timely decision making and problem solving skills

Some travel may be required (<25%)

About us:
  • Our company is a global animal health company dedicated to supporting customers and their businesses in ever better ways. 
  • Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. 
  • We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.