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Remedy Tech Team Specialist Job Singapore,  

MSD (company)


Posted on : 14 August 2017

Project Description

Remedy Tech Team Specialist-ENG003389

Description

The Remedy Technical Team Specialist position will be
responsible for providing tier 3 engineering and operational support for the
platform with an emphasis on problem investigations. The position responsibilities will include
but not limited to the following:

" Provide
tier 3 (engineering level) support for operations of the platform for BMC Atrium,
Remedy, Workflows, and BMC ADDM

" Coordination
of Problem Investigations (includes documenting)

" Supporting
Vendor Management (all related vendors)

" Consult on
any proposed utilization of platform

" Execute on
defined release strategy for the platform

" Responsible
for documentation of all procedures to support the development, deployment and
use of the platform

" Contribute to the development of the architecture of the
platform (including integrations) through Web Service calls and API development

Qualifications

Education Minimum Requirement: Bachelor of Science in Computer Science or Engineering field (or equivalent experience)

Required Experience and Skills:

" Oracle or relational databases

" Knowledge of Unix/Linux commands

" Excellent verbal and written communication skills

" Knowledge of C, C++, API integration, and web services calls

Preferred Experience and Skills

" AR System 7.6.04 Certified Administrator plus BMC Developer

" Working knowledge of the Remedy workflow for the following modules:

- Service Request Management

- Incident Management

- Problem Management

- Knowledge Management

- Change Management

- Atrium CMDB and BMC ADDM

- Working knowledge of Column Case Management Tool

Job: Engineering, Development & Integration Job Title:Spclst, Eng., Dev. & Integration

Primary Location: APAC-SG-Singapore-Singapore

Employee Status: Regular

Travel: No

Number of Openings: 1

Company Trade Name:MSD


Job Segment: Engineer, Oracle, Database, Computer Science, Linux, Engineering, Technology

Locations

Singapore, SG

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