BrightOwl Loader Loading

Regional Services Director - Southeast - United States  

Belimed (company)

Posted on : 13 April 2017

Project Description

Belimed is one of the leading global suppliers of innovative cleaning, disinfection and sterilization solutions for Medical and Life Science. We have almost 1,200 employees in 10 countries who have been working tirelessly for over 40 years to provide our customers with absolute confidence in sterile processing solutions. Our U.S. headquarters are located in Charleston, SC which is consistently voted one of the best places to live and visit in the world.

Your tasks
The Regional Service Director will direct and manage all aspects of the regional field service department, including, but not limited to; workforce selection, performance management, P&L, territory needs and opportunities as well as customer relations. This position manages a team of full time Field Service Technicians and Regional Lead Engineers.

We are open to considering candidates in the Atlanta, GA area or Dallas, TX area. 

How you will impact Belimed and our clients
  • Accountable for overall performance of the regional field service organization including revenue and EBIT targets and penetration into the install base
  • Responsible for the achievement of all key and operational measures - in the areas of safety, development, customer satisfaction, operational improvements, revenue generation and profitability.
  • Develop and manage growth and profitability of the field service business 
  • Develop financial forecasts and track financial performance to ensure profitability 
  • Partner with Sales team to assist in securing capital equipment sales, new service opportunities and to retain current business. Present the service offering to customers as required
  • Lead the hiring, training, and development of field service team
  • Drive performance management, including performance reviews, coaching and development opportunities to direct reports
  • Develop and implement profitable service programs resulting in sales lead generation and excellent customer service
  • Promote seamless collaboration between Sales and Service teams to drive profitability and efficiency
  • Update executive leadership team on financials, forecast and profitability of region
  • Execute change initiatives

What you need to succeed
  • Bachelor’s degree or equivalent work experience
  • Experience managing a field service team, (minimum 2 years preferred)
  • Knowledge of OSHA standards in a service environment 
  • Hands on experience managing P&L 
  • Computer literacy, proficiency in MS Office Suite 
  • Ability to creatively solve business problems through gathering and analyzing data
  • Able to travel extensively and with little notice prior to travel
  • Acceptable driving record
  • Must either have or be legally able to obtain a valid passport for occasional international travel
  • Excellent interpersonal and communication skills

Belimed, Inc. promotes equal employment opportunities and will not discriminate, nor tolerate discrimination, against any applicant or employee because of age, race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, disability, veteran status or genetic information. Additionally, Belimed provides an environment for job applicants and employees that is free from sexual harassment, as well as harassment and intimidation based on an individual's race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status or genetic information. EOE