Regional IT Service Manager, IT Operations, Beijing - China
At Novozymes, we work in close partnership with our customers and the global community to make a sustainable impact. We use science to advance industries. As part of Corporate Functions, you will help empower people, enable decision making and create the agility that will strengthen Novozymes’ competitive edge and extend the reach of our biological answers.
Regional IT Service Manager, IT Operations, Beijing
Responsible for ensuring effective and efficient delivery of high quality global IT services to affiliates in the APAC region. This is done through necessary coordination with Novozymes’ s senior management and Zymer’s at Novozymes’ s affiliates as well as external vendors (in the IT market). Additional responsibility concerns the people management of the Chinese IT Team.
The detailed tasks and responsibilities will include,
Ensuring IT services delivery in the region is effective, efficient, compliant and meets business demands. This is done through,
Liaising as a regional representative of IT with local senior management including maintaining an effective network with site management in every affiliate.
Act as primary IT contact and escalation point in the region i.e. being the face of IT.
Collection of feedback from Management and Affiliate representatives to support operation improvements, corporate standards and IT strategy.
Regional representation within the Operations Governance structure, including Periodic liaising with regional 3rd party suppliers
Monitoring and assisting in service escalation.
Maintaining an effective network of site contacts within their region Periodic liaising with site contact to ensure effective on-site processes.
Establishing / overseeing setup and inventory of IT Supplies needed at each site .
On-boarding / training of assigned resource, ensuring resource knows duties, roles and relevant facility locations
Working with local management for resource assignment / allocation Regular site visits and open house meetings
Drive compliance and participate in internal security and quality audits
Manage major incidents if occurring before European working hours.
Supporting / Driving / Coordinating facility changes within their region. This will normally involve engaging with Atos for e.g. provisioning of relevant standard services but may also extend into larger projects for new building or sites where solutioning and time/budget control is necessary.
Manage IT services lifecycle
Driving continuous improvement and process optimization initiatives within our operational service delivery – reducing unit cost, ensuring scalability and improving end user experience.
Controlling and scrutiny of service and costs within each assigned area; contributing to forecast and budget process for IT Operations Management.
Participate in and/or drive contract lifecycle processes including market assessment, service tender (RFP), vendor selection, negotiation, service integration for selected services.
Drive and/or participate in vendor audits
Ensuring effective and efficient daily operations of each assigned service area.
Support ITIL processes including Problem, Availability, Capacity, Service Continuity, Vendor Management as needed.
Align release and deployment plans to local business requirements
For selected services plan, schedule and control the movement of releases to test and live environments, ensuring that the integrity of the system is protected
For selected services perform service validation and quality assurance – ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations can support the new service.
Establish and manage the team of employees and 3rd parties delivering Onsite and Service Desk in APAC outside India
Support the Service Desk manager in day to day follow-up of APAC Onsite and Service Desk deliveries
In this position you need to have:
Master degree in Information Systems, or other related IT fields.
Minimum 5 years’ direct experience in networking senior management within assigned responsibility
Minimum 5 years’ direct experience in IT operations and service delivery
Extensive experience with and understanding of working in a multi-cultural environment
High-level knowledge of systems and services within assigned responsibility
Solid experience in vendor management
Project management experience
Strong knowledge or Quality Management frameworks and ITIL.
Good command of English skills in both written and spoken.
Good financial understanding in vendor management and cost control.
Are you the next Zymer in our team? Consider a career with Novozymes and let’s unfold your potential together.
Novozymes is the world leader in bioinnovation. Together with customers across a broad array of industries, we create tomorrow’s biosolutions, improving our customers’ business and the use of our planet’s resources. With over 700 products used in 130 countries, Novozymes’ bioinnovations improve industrial performance and safeguard the world’s resources by offering superior and sustainable solutions for tomorrow’s ever-changing marketplace.
Please send your application and CV in English (mandatory) and Chinese by e-mail to: firstname.lastname@example.org (请注明申请职位的名称和编号)
More positions, please kindly visit career website: http://www.novozymes.com/asiapacific-cn/novozymes-in-china/career-in-china/Pages/default.aspx