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Regional Field Service Technical Specialist - Germany  

Company managed [?] Still accepting applications
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Posted on : 08 June 2017

Project Description

  • For nearly 70 years, our company  employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. 
  • When you join our family, you will have a significant impact on the health and well-being of people across the globe. 
  • Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. 
  • In return, we’ll help you build a career that you can feel passionate about.
  • We are seeking an experienced Regional Field Service Technical Specialist for our Microbial Solutions division.
  • The position will be located in the Hamburg, Germany area and surrounding territory.

Summary of Position:
  • Provide customer-facing technical repair and maintenance services for endotoxin, rapid bioburden and microbial detection laboratory instruments on site at customer locations.  
  • Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
  • Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication.  
  • Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
  • Participate in identifying and developing service contract sales opportunities through up-selling; promoting the customers’ conversion from billable to contract coverage.
  • Assisting field sales personnel in product demonstrations, new customer training, and product validations.
  • Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
  • Responsible for resolving client testing laboratory instrument service issues.

What You Will Receive:
  • Extensive on-the-job training
  • Company car
  • Opportunity for growth within the Sales/Service group and our company
  • Competitive compensation package with excellent benefits
  • Tight-knit team environment within a forward-thinking organization

Minimum Requirements related to the Regional Field Service Technical Specialist position
  • University degree in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field
  • 2 - 4+ years of related experience
  • Fluency in German and strong English language skills
  • Ability to work in a home-based office
  • Frequent travel, sometimes with short notice

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.
  • Together with your team colleagues (m/f), you will set up and continuously improve a broad-ranging pharmaceutical quality management system for the areas of GCLP, GMP and GCP. 
  • You will also prepare, review, approve and revise regulatory documents (such as SOPs, plans, reports, manufacturing specifications) and assist in preparing PQRs