RDC - Order to Cash (OtC) Order Management/Customer Service Manager - Czechia
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- Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.
- Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us.
- Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you.
- To this end, we strive to create an environment of mutual respect, encouragement and teamwork.
- As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
- Regional Delivery Centers (RDC)are responsible for the timely and efficient delivery of standardized, global financial processes.
- The RDC will be responsible for the execution and delivery of a broad range of financial services and processes across company business divisions and markets for the Europe region.
- The Order to Cash (OtC) Order Management/Customer Service Manager is accountable for overseeing processing customer orders in an efficient, error free manner while providing world-class customer service. The Order Management/Customer Service Manager interacts with comapny’s customer base and is expected to build strong working relationships with them. T
- his position ensures all relevant KPIs are met and seeks opportunities to improve related department processes and systems through collaboration with country Finance and Corporate Treasury.
- Manage a team of credit analysts responsible for the timely, accurate and compliant processing of stocking orders and drop shipments orders for comapny to wholesalers, distributors, retail chains, hospitals and physician offices
- Ensure timely and useful updates on orders to comany customers
- Oversee trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives
- Supervise the forecasting, scheduling, and maintain of lead times of material
- Ensure safety stock and min-max levels, re-order points, MRP forecasted demand in order to reduce lead times while at the same time reducing excess inventory exposure
- Enables the generation of accurate sales orders into the system
- Oversee the creation and processing customer orders, work orders, shipping orders, and/or requisitions to determine items to be moved, gathered, or distributed and/or shipped for fulfillment of orders
- Provides timely accurate procurement reports
- Delivers accurate and timely reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
- Shares order management trends and makes recommendations for staffing, scheduling, efficiencies and other improvements that will improve the customer experience and company results
- Ensures prompt response time and excellent service for customer telephone calls, emails, and faxes that meets KPIs
Education & Experience
- Bachelor’s Degree in Business Administration, Supply Chain or Finance
- Minimum of 5 to 8 years of experience in a finance or Supply Chain department of a multinational company including demonstrated experience in dealing with European accounting
- Business-level English language skills (speaking and writing) required
- Experience using SAP desired
- Familiarity with European GAAP preferred
- Management and supervisory experience preferred, preferably in a shared service environment
- Problem solving and analytical skills with a proactive management style to implement new processes
- Knowledge of business processes supported by transaction processing capabilities
- Ability to work independently, capable of handling multiple projects and deadlines simultaneously
- Solid communication, interpersonal, and organization skills required
- Ability to build, lead, and manage an effective team of highly-qualified and culturally diverse professionals
- Have a thorough knowledge of credit-related laws
Technical Skills Requirements
- Have considerable experience with customer negotiations
- Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
- Strong communication, interpersonal, and organization skills required
- Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
- Demonstrated commitment to education and professional development
- Ability to operate independently and remain focused through change or uncertainty
- Advanced problem solving and analytical skills with a proactive management style to implement new processes
- Our employees are the key to our company’s success.
- We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
- Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
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