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QA Customer Service Coordinator - United Kingdom  

Company managed [?] Still accepting applications

Posted on : 08 May 2017

Project Description

Job Description 
To be a single point of contact with key contract customers for quality related interaction  
  • Technical agreements 
  • Change control 
  • Audit scheduling.  
  • Support the on-going implementation and operation of key quality systems and act as voice of the customer. 
  • Management of technical agreements, ensuring technical agreements are managed and approved in a timely manner and that the requirements of technical agreements are incorporated into the company  quality management system. 
  • Providing communication to contract customers and contract givers on changes. 
  • Informing contract givers and license holders of changes instigated by the company  and ensuring license changes and customer requests are fed into the company Change control 
  • Data analysis - taking data and reporting and presenting it to provide information and in site to the restro of the QA team and wider organisation 
  • Coordinating preparation for customer and 3rd party audits 
  • Collating quality data for customer specific reports and communicating quality performance with customers 
  • Coordinate with purchasing on supplier quality management 
  • Providing support for other team members in management of key quality system processes 




Required Skills 
  • Demonstrate knowledge of pharmaceutical legislation and a good understanding of GMP. 
  • Compliance based focus – performance against regulations and reasonable customer expectations, corporate and internal standards.
  •  GCSE pass or equivalent in Maths, English and a Scientific subject. Ideally can speak a second language. 
  • Good report writing skills. 
  • Effective communication – written and verbal – can convey information positively, succinctly, objectively. 
  • Must be proficient in computer software programmes such as word and able to manipulate and present data using pivot tables, charts and lookup. 
  • Proactively identifies gaps, issues, and opportunities for improvement, offers solutions and works with colleagues to collate, review and implement the best plan.