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PtP Contact Center Analyst Prague Czechia,  

MSD (company)

Posted on : 10 April 2017

Project Description

  • Our company  is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.
  •  Today, we are building a new kind of healthcare company  one that is ready to help create a healthier future for all of us.
  • Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. 
  • To this end, we strive to create an environment of mutual respect, encouragement and teamwork. 
  • As part of our global team, you ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Position Overview
  •  Regional Delivery Centers (RDC)are responsible for the timely and efficient delivery of standardized, global financial processes.
  •  The RDC will be responsible for the execution and delivery of a broad range of financial services and processes across company business divisions and markets for the Europe region.
  • The Procure to Pay (PtP) Contact Center Analyst will be responsible for the execution and delivery of the customer service for all applicable markets in the Europe. 
  • Scope of position includes handling and resolving internal and external stakeholder requests pertaining to procurement process, invoice process, supplier & employees inquiries

Position Responsibilities
Primary responsibilities for this position include, but are not limited to, the following:
  •  Provide administrative and functional support to the suppliers and employees
  •  Receive and respond to all incoming queries via phone or email
  •  Investigate, capture, and record all complex queries
  •  Collaborate within the team to ensure effective support for the entire region being supported
  •  Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries
  •  Identify, propose, and implement process improvement through daily problem resolution
  •  Communicate with internal business customers
  •  Manage significant/strategic relationships with vendors and internal/external stakeholders to develop an excellent working relationship with these groups and manage issues proactively
  •  Manage issues proactively in conjunction with internal stakeholders where necessary to achieve satisfactory solutions in a timely manner
  •  Ensure compliance with company policies and procedures in line with SOX requirements and supports company mission, values and standards of ethics and integrity
  •  Collaborate with various personnel to resolve reconciliation issues within system and/or vendor relationships
  •  Effectively manage and prioritize workload efficiently and accurately while promoting a positive customer service culture

Education & Experience
  •  Bachelor s Degree in Business Administration, Accounting or Finance
  •  Minimum of 2 year of experience in a finance or accounting department of a multinational company preferred
  •  Experience from administration or customer service "
  •  Business-level English and Czech language skills (speaking and writing) required; additional languages spoken preferred (English, French, German, Spanish, Italian, Portuguese, Dutch, Czech, Hungarian, Polish, Arabic, Balkan, Hebrew)
  • Experience working with Case/Ticket Management Software, specifically BMC Remedy
  •  Experience using SAP desired
  •  Experience working in an organization providing services across multiple markets or geographies

Technical Skills Requirements
  •  Strong customer focus orientation
  •  Knowledge of SAP software is a plus
  •  Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
  •  Works effectively in a fast-paced, dynamic environment, under pressure and with a high degree of professionalism
  •  Team player with a focus on collaboration
  •  Strong communication, interpersonal, and organization skills required
  •  Demonstrated commitment to education and professional development
  •  Ability to operate independently and navigate through change or uncertainty
  •  Problem solving and analytical skills with a proactive management style to implement new processes
  •  Possess a high degree of integrity and personal ethics in implementing corporate policies and procedures

  • Our employees are the key to our company s success. 
  • We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. 
  • Our Company s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
Job Segment:  Accounts Payable, ERP, Procurement, SAP, Animal Health, Finance, Technology, Operations, Veterinary                       


Prague CZ

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