BrightOwl Loader Loading

Product Support Specialist Radiotherapy - Germany  

Brain Lab (company)


Posted on : 02 May 2017

Project Description

  • The role represents the direct support interface with R&D and is responsible for 3rd level support of company Radiotherapy Patient Positioning systems globally.
  • The Product Support Specialist is responsible for several aspects of the  product line:
    • product design improvement with R&D and Marketing
    • knowledge transfer to the support division regarding new products
    • training and certification of 2ndLevel Support
    • ensuring quality support documentation during product release
  • As a Product Support Specialist you play a vital role in the development, support and clinical utilization of company Radiotherapy Patient Positioning products, with a focus on improving system integration and the clinical outcome for our customers. 
  • As the link between Support, R&D and Product Management you play a key role in ensuring successful product releases and continued support during the product life-cycle.

The ideal candidate has:
  • a technical university degree in electrical engineering, physics or other engineering
  • experience in a clinical oncology or radiotherapy setting is preferred
  • advanced skills in software troubleshooting is preferred
  • detail oriented, self-starter who can progress independently
  • proven track record of goal accomplishment
  • fluent English skills 

  • We offer you a professional business atmosphere, an international team and a performance-oriented environment as a base to consequently realize your ideas. 
  • Through distinguished training, efficient education and the regular exchange of experience with colleagues from different departments, you will develop and be challenged, both professionally and personally.