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Product Specialist - Italy  

Ali Fax (company)


Posted on : 10 May 2017

Project Description

Job Description 
  • We are looking for a qualified Product Specialist to join our team. 
  • You will provide support to sales representatives and respond to customer scientific/technical queries. 
  • Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. 
  • You should also be able to interpret sales metrics and be goal-oriented. 
  • We expect you to perform well in a team environment and have exceptional people skills. 
  • Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.   

  • Provide troubleshooting assistance for customer and relevant problems 
  • Be able to conduct a successful system demonstration 
  • Liaise with account managers to develop specific strategies 
  • Develop and maintain relationships with customers to ensure long-term success 
  • Act as the liaison between customers, main Company and the local general manager in order that the requirements are met 
  •  Identify and attract prospective strategic customers 
  • Ensure brand consistency - Collect marketing data 
  • Maintain high customer satisfaction ratings, according to company standards 
  •  Stay up-to-date with internal and external developments and suggest new ways to increase sales
  • Liaise with account managers to develop specific sales strategies
  • Stay up-to-date with new product and feature launches and ensure sales team is on board  

  •  Proven work experience in IVD field, knowledge in microbiology is preferred
  • Experience in customer service 
  • Experience in customer support is a plus 
  • Demonstrable experience in negotiating and meeting clients requirements 
  • Hands on experience with CRM software 
  • Strong communication skills 
  • Team working skills
  • Availability to travel as needed 
  • Proficiency in English and Arabic