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Product Specialist Mechelen Belgium,  

Posted on : 27 May 2017

Project Description

Position within the organization The Product Specialist UKI & Belux will be part of the Central Europe sales team.   Purpose of the position Ensures that customer complaints and enquiries from customers in the region are handled promptly and efficiently. Participates in training of distributors and end-users. Support in sales closing situation by demonstrating product benefits effectively.   Tasks/outcome domains End-user training; Assist in customer acceptance of systems delivered; Analyse and recommend optional integration of Biocartis solutions into the laboratories’/hospitals’ workflows; Application Support and Inquiries; Workshops and demonstrations; Ensure that end-users in the region have access to application support as needed primarily through email and phone, also by visits to distributors and end-users; Carry inquiries and forward to R&D in cases where he/she cannot solve them own his/her own; Handle customer complaints and inquires; Participate in product launches in the region by providing training to distributors and end-users. Being able to perform workflow studies; Troubleshooting, analysis of discordant and invalid results.   Profile and competencies Bachelor or Master degree in a scientific orientation; 3-5 years of experience working in a similar role; Broad understanding of work flow in pathology labs is required; Lean experience, six sigma understanding is preferred; Track record in delivering technical training; Analytical and business oriented; Customer focused and commercial approach; Excellent verbal/written English communication skills; additional European language skills are an asset; Straightforward communication style; Demonstrated verbal, written and presentation skills; Good interpersonal skills combined with the ability to make an impact; Self-starter, team player; Action oriented, strive to make a difference; Thrive in a changing and innovative environment; 80% field-based. Our offeringWe offer you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team in a highly innovative environment. You will have freedom to shape your work and shape your job. Your input is highly appreciated. Of course we offer you a fitting compensation package.   Please apply by e-mail (motivational letter and CV in English) to using the job ID 2017021 as a reference.


2800 Mechelen Belgium

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