BrightOwl Loader Loading

Product Specialist - Belgium  

Biocartis (company)


Posted on : 27 May 2017

Project Description

Position within the organization 
The Product Specialist will be part of the Central Europe sales team. 


Purpose of the position 
  • Ensures that customer complaints and inquiries from customers in the region are handled promptly and efficiently. 
  • Participates in training of distributors and end-users. 
  • Support in sales closing situation by demonstrating product benefits effectively.  

Tasks/outcome domains 
  • End-user training; 
  • Assist in customer acceptance of systems delivered; 
  • Analyse and recommend optional integration of company solutions into the laboratories’/hospitals’ workflows; 
  • Application Support and Inquiries; 
  • Workshops and demonstrations; 
  • Ensure that end-users in the region have access to application support as needed primarily through email and phone, also by visits to distributors and end-users; 
  • Carry inquiries and forward to R&D in cases where he/she cannot solve them own his/her own; 
  • Handle customer complaints and inquires; 
  • Participate in product launches in the region by providing training to distributors and end-users. 
  • Being able to perform workflow studies; 
  • Troubleshooting, analysis of discordant and invalid results.  

Profile and competencies 
  • Bachelor or Master degree in a scientific orientation; 
  • 3-5 years of experience working in a similar role; 
  • Broad understanding of work flow in pathology labs is required; 
  • Lean experience, six sigma understanding is preferred; 
  • Track record in delivering technical training; 
  • Analytical and business oriented; 
  • Customer focused and commercial approach; 
  • Excellent verbal/written English communication skills; additional European language skills are an asset; 
  • Straightforward communication style; 
  • Demonstrated verbal, written and presentation skills; 
  • Good interpersonal skills combined with the ability to make an impact; 
  • Self-starter, team player; 
  • Action oriented, strive to make a difference; 
  • Thrive in a changing and innovative environment; 
  • 80% field-based.  

Our offering
  • We offer you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. 
  • You can be part of a very dynamic, young and growing team in a highly innovative environment. 
  • You will have freedom to shape your work and shape your job. 
  • Your input is highly appreciated. Of course we offer you a fitting compensation package.