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Product Experience Engineer Leuven Belgium,  

Materialise (company)


Posted on : 15 April 2017

Project Description


Description:
  • Our company is a dynamic Belgian high-tech worldwide company, founded in 1990, with over 1,000 employees worldwide. 
  • Our mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D Printing). 
  • Our customers are in diverse industries, such as automotive, aerospace, medical, research and academia.
  • As a growing company, we are always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work. 
  • Are you passionate about quality and improvement? Are you result-driven and a real problem-solver? 
  • Do you get excited by being on the front line of (medical) innovation? Do you like to organize and to take initiative? 
  • Then it is you, we are looking for to complete our company team as Product Experience Engineer



Responsibilities;
To ensure our company exploits this resource to its maximum, we are looking for a Product Experience Engineer: 
  • You will map an improvement action plan and report to  the partners by completing and maintaining complaint files;
  • You will extract important information (trends, high severity complaints, etc.) from the complaints to make it available for stakeholders (brand managers, product development, manufacturing, &).
  • You will give input to improve the complaint process.
  • You will investigate complaints from customers by analyzing the complaint;     



Qualifications 
  • You have a bachelor or master degree in Engineering, Quality or proven track record;
  • You have excellent communication and problem solving skills;
  • Knowledge or a first experience in medical complaint handling is a plus;
  • You are a wizard in Change Management;
  • You have perfect knowledge of English;
  • You have a wide view;
  • You are thinking out of the box;
  • You have an eye for detail;
  • You have a critical view.     



Offers 
  • We offer an inspiring and challenging job with growth potential in an innovative market.
  •  You will be part of a dedicated development team within a dynamic company that highly values openness, trust and team spirit. 
    • Competitive salary
    • Good career growth opportunities
    • Challenging projects
    • External and internal trainings
    • Welcoming atmosphere   

Locations

3001 Leuven Belgium

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