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Outbound Sales Representative - United Kingdom  

Company managed [?] Still accepting applications

Posted on : 06 April 2017

Project Description

Main Duties/Responsibilities and Knowledge/Skills Requirements
Responsibilities:
  • To identify and maximise potential sales opportunities
  • To contribute directly to the business by driving the sales of all Medical Services offered including Service Contracts, Test and Calibration visits, PAT, Health & Safety and Fridge packages
  • To achieve agreed monthly targets for sales revenue actively seeking to exceed them
  • To undertake marketing and data gathering activities, including feedback on competitor activity and the promotion of special offers, products and services where applicable
  • To maximise the efficiency of Medical Services by exploring every opportunity to supplement existing work with add-on sales such as short end/start of day appointments, Mercury collection, Service Contracts and all other services as relevant to each customer
  • To act as a reliable and efficient point of contact for customers in relation to all day-to-day Medical Services activities
  • To handle incoming calls and make outgoing calls as required dealing with them all efficiently and effectively no matter what the topic of the phone call
  • To log and manage all relevant calls – currently after-sales, repairs and technical support – as required in the appropriate systems, especially Nav and CRM, and help further improve customer satisfaction
  • To manage all allocated customer cases to closure as effectively and efficiently as possible, working across the team, suppliers, customers and the whole business to ensure we meet all agreed Service Level Agreements
  • To raise Purchase Orders for all Medical Services activities with 3rd party consultants
  • To support and assist the Medical Services team in ad-hoc tasks as necessary
  • To identify improvements that could be made to processes and systems used by the Medical Services team as part of continuous improvement
The Person:
  • The person must be self-motivated and have the drive to succeed in an ever-changing market place
  • A strong customer focus with excellent communication and interpersonal skills
  • The person needs to be polite at all times and a strong-willed team player
  • Ability to adapt to any task and surrounding environment – tenacious in their approach to work and a resolve to not be defeated at the first hurdle
  • To have an attitude that is second to none with regards to Customer Service and Satisfaction
  • Essential to pick up new skills in a short space of time
  • Able to make decisions and take responsibility for own actions
  • Flexible and inventive to solve problems and issues
  • Able to work on own initiative but also to take direction from others
Company Knowledge:
  • To understand the Company Aims and Visions
  • To understand the functions of all department within the Company
  • To have a general understanding of Competitors
Procedures:
  • To understand all procedures required to be undertaken to fulfil customer requests / enquiries to a high standard
  • To understand the effect of each procedure and actions undertaken on other departments within the company