This job is currently Archived,
Posted on : 01 May 2017
AutoReqId 33095 Title Order Management Associate City Cork State / Province Cork Country Ireland Company Overview The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared service such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions (Customer Meeting Services, Global HR Data Management). The current headcount is circa 250 multi-lingual employees and was awarded CIMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. GBS Cork is currently in the process of setting up a centralised, multi-lingual team to provide Medical Information support to our Affiliates in Europe. Responsibilities Manage manual orders received through phone, fax & email.Enter orders in SAP.Prioritise urgent orders.Manage and resolve any issues with orders (Dispute Management)Complete outbound calls to established customers in order to resolve open queries.Escalate Tier 2 disputes to Analyst / Local Lilly team where applicable.Liaise with external contacts including local affiliate, distribution and Local Service Providers.Liaise with internal departments (Supply Chain, Accounts Receivable) to ensure timely processing of orders and dispute resolution.Propose and implement standardisation for customer service processes.Support Business Improvement Projects / initiatives.Adhere to SOX and Business control guidelines.Support SAP testing (New process and or SAP updates) 33095BR Basic Requirements: Education and Experience 2 years relevant experienceMin 1 year of Customer Service/Order Management experience.Fluency in German and English is essential.Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.Demonstrate strong interpersonal skills, written and oral communication skillsAccuracy and attention to detailResponds to and anticipates customer needs, and handle standard and non-standard requests within Guidelines and Policies Additional Skills/Preferences Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.Demonstrate strong interpersonal skills, written and oral communication skillsAccuracy and attention to detailHigh learning agilityAble to work under pressureGood time management skills.SAP ExperienceWorking Knowledge of Microsoft Office software (Excel, Word, etc &)Responds to and anticipates customer needs.
Find a Job Find Candidates