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Order Management Administrator - United Kingdom  

Company managed [?] Still accepting applications
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Posted on : 15 April 2017

Project Description

Job Description     
The primary purpose is to provide all services in connection with incoming customer orders and inquiries, as well as general administrative and organisational support for the Order Management Team.  There will be an emphasis on handling bulk orders and their process and support through the Order Management team and liaison with production and sales.  
  • Administration and maintenance of Bulk Orders. Liaising with Production, Purchasing, Shipping and Sales to make sure bulk orders are sent out in a timely fashion and all parties are up to date with any changes to the planned process  
  • Input and manage sales orders accurately, quickly and efficiently 
  • Liaise with other departments to ensure prompt ordering, shipping and tracking of orders 
  • Issue Invoices and Credit notes 
  • Review Order Management procedures on a regular basis 
  • Be fully aware and comply with companies ISO procedure  
  • Respond to customer enquiries by telephone, fax and email regarding pricing, delivery times, product availability, order status and other needs  
  • Entry and Maintenance of customer data in the CRM system (SFDC) and ERP system  
  • Filing , record keeping and general admin duties         

Required Skills     
  • Good organisational skills, effective time management and prioritising skills, flexibility, friendly and pleasant nature, excellent written and oral communication skills with a willingness to discuss issues with other departments.  
  • Problem solving, trustworthy, basic numeracy and high level accuracy  
  • Competence with Gmail, SFDC, SAGE1000 and SAP ERP and CRM systems desired       

Required Experience 
  • Ideally 2 years of experience in an administrative role with emphasis on customer services and order processing  
  • Previous experience in the order process 
  • Support of bulk orders desirable   

GSCE or above required