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North American Dynamics NAV Support Specialist Naperville United States,  

Posted on : 20 April 2017

Project Description

Connect Hearing is one of the strongest brands in the Sonova Group (SOON:US), the leading manufacturer of innovative hearing care solutions. Headquartered in the Chicago area, we employ Hearing Care Professionals that are passionate about helping people stay connected to the sounds of life through better hearing. Connect Hearing / USA / Naperville (IL) North American Dynamics NAV Support Specialist Microsoft Dynamics NAV Support Specialist Connect Hearing - Naperville, IL 60563The NAV Support Specialist is responsible of the Level 1 North American services & support to our clients (internal & external) to ensure that service levels are achieved and customer expectations are met or exceeded. The NAV Support Specialist is further responsible for meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks and that standards and processes are followed to provide effective customer service and meet requirements. In addition, the NAV Support Specialist works closely with the Application Managers and Developers to assure a seamless transition to Level 2 support and to assure the continuous improvement of the Application.Oversees 100% of the North American NAV service requests, incidents and problemsSolves and coordinates support requests and supports the escalation processDetermine root cause of issues and communicate appropriately to internal and external customersCollaborates closely with Application Managers and Developers to resolve support requestsDevelop an effective and workable framework for managing and improving customer NAV support in the organizationConduct system test to ensure functionality and data are as expectedSupport end user training and provide go-live supportSupport and operation of current application infrastructure (NAV, Qklikview, BizTalk, &) and systems portfolioEducation :Bachelor’s Degree, preferably with concentration in information technology, business, or finance with a focus on ERP SystemsMicrosoft Dynamics NAV certifications are a plusIndustry/Product Knowledge Required :Healthcare, Medical Retail, Retail multi-unit location, preferredMicrosoft Dynamics NAV Consulting backgroundKnowledge of Microsoft SQL Server and Qlikview is beneficialSkills/Abilities :Must have a passion/commitment for Customer Support and outstanding ServiceMust be an outstanding and self-motivated individual, with good excellent collaboration skillsAbility to self- manage, organizational and time management skillsStrong knowledge within Microsoft Dynamics NAV 2016 (or higher) in finance, sales, purchase and marketingStrong analytical skills, business analysis, creative problem solving and conflict resolution skillsMust speak English fluently, other languages would be beneficial but certainly not criticalUS citizen or Green Card holder If you share our passion for helping others, come join our collaborative, friendly culture and be part of a worldwide leader in hearing healthcare. Connect Hearing USA215 Shuman Blvd. Suite 401Naperville, IL 60563 +1 -331-229-8318


Naperville, USA

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