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Network Voice/UC Operations Specialist Job Prague Czechia,  

MSD (company)

Posted on : 22 April 2017

Project Description

Network Voice/UC Operations Specialist-SER001028


In case you haven t heard of us

MSD is an innovative, global healthcare leader committed to improving health and well-being in 140 countries around the world. Our product categories include heart and respiratory health, diabetes, infectious diseases, consumer products and women's health

Please check our website: or
The successful Professional will be responsible for the daily operations and management of MSD's Global Unified Communication services.

These services allow MSD to communicate globally and collaborate worldwide with partners and customers. This role requires a highly skilled individual with subject matter expertise in Unified Communications Technologies, IP telephony, Web & Audio Conferencing, Video Conferencing, and Communications Protocols.

What is it that we would like you to do?

- Understanding of Incident and problem management

- Understanding of Change management best practices

- Operations of Unified Communications solutions with a focus on IP telephony

- Ability to work directly with Internal customers to gather information and troubleshot telephony issues

- Engage and collaborate worldwide to support and maintain solutions to enable effective communications tools

- Interact directly with the business to assist in providing direction on appropriate usage of Unified Communication technologies

- Provide Tier 1 and 2 expert support for Unified Communication technologies


We are seeking a professional with following skills:

Excellent communication and negotiation skills within a matrix organization

Fluency in English

Some knowledge of Communications Infrastructure and Unified Communication Solutions

Interest or basic overview in Networking/IP Telephony

Ability to acquire new skills in a diverse environment

High personal integrity, credibility, and energy

Nice to have but not necessary:

Knowledge supporting IP telephony

Knowledge supporting PBX\Call Manager

Knowledge of Jabber Voice (nice to have)

Knowledge supporting SIP trunking solutions

CCNA course/certification

Understanding and expertise with Global Dial Plans

Knowledge of Cisco Voice Gateways

Knowledge of Communications Protocols (G.711, G.729, SIP, H.323)

Supporting other Unified Communications solutions

Besides a great atmosphere and flexible working environment, we also offer:

Competitive remuneration

Position in a world leading global company

Challenging career

Professional growth based on performance

Innovative working environment

Wide range of benefits

Our employees are the key to our company s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.

Job: Service Delivery/Management Job Title:Network Voice/UC Operations Specialist

Primary Location: EMEA-Czech Republic-Prague-Prague

Employee Status: Regular

Travel: No

Number of Openings: 3

Company Trade Name:MSD

Job Segment: Network, Operations Manager, Respiratory, Special Medicine, Technology, Operations, Healthcare


Prague, CZ

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