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Provide professional service to support internal customer through the change of process/system. Guide and teach customer use right tool and process to improve execution. Support Meal service vendor manager/specialist, but not limited to vendor KPI tracking, user FAQ database establish, system training support, issue tracking , meal report supporting etc., Be the master of process and system trainer -- Answering incoming calls and emails and drive them gain knowledge Manages customer escalations and ensures that these are answered, tracked and escalated as required. Timely analyze FAQ and summarize problem solving experiences to improve training material Make good coordination between customer queries and stand operations, and continuously deliver quality results, and finally gain and meet customer satisfaction. Evaluate customer frequent query, and build FAQ database and keep updating. Find out effective communication channels, to deliver out FAQ database in innovative method.
CUSTOMER ORIENTED: Excellent Listening Skills (Strong Oral and Written Communication) PATIENT: Positive and initiative attitude to support customer Problem Solving Skills Good Communication Skills – Excellent oral, written and phone communication skills, with customers and all partners Goodwill – Develop customer relationships by phone Flexibility – Ability to handle variety of tasks and adjust quickly to the requirements of any given day Creativity – Look for new and innovative ways to improve customer satisfaction Good psychological quality -- Provide comfortable customer experiences Computer Skills – Excellent skills necessary to enter all calls look up information and use Remedy system
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