BrightOwl Loader Loading

Marketing Operation Assistant - China  

Lilly (company)

Posted on : 10 April 2017

Project Description

Marketing Operation Assistant
  1. Provide professional service to support internal customer through the change of process/system. Guide and teach customer use right tool and process to improve execution.
    Support Meal service vendor manager/specialist, but not limited to vendor KPI tracking, user FAQ database establish, system training support, issue tracking , meal report supporting etc.,
    Be the master of process and system trainer -- Answering incoming calls and emails and drive them gain knowledge
    Manages customer escalations and ensures that these are answered, tracked and escalated as required.
    Timely analyze FAQ and summarize problem solving experiences to improve training material
    Make good coordination between customer queries and stand operations, and continuously deliver quality results, and finally gain and meet customer satisfaction.
    Evaluate customer frequent query, and build FAQ database and keep updating.
    Find out effective communication channels, to deliver out FAQ database in innovative method.
  1. CUSTOMER ORIENTED: Excellent Listening Skills (Strong Oral and Written Communication)
    PATIENT: Positive and initiative attitude to support customer
    Problem Solving Skills
    Good Communication Skills – Excellent oral, written and phone communication skills, with customers and all partners
    Goodwill – Develop customer relationships by phone
    Flexibility – Ability to handle variety of tasks and adjust quickly to the requirements of any given day
    Creativity – Look for new and innovative ways to improve customer satisfaction
    Good psychological quality -- Provide comfortable customer experiences
    Computer Skills – Excellent skills necessary to enter all calls look up information and use Remedy system