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Manufacturing Site Applications Service Prague Czechia,  

MSD (company)

Posted on : 09 May 2017

Project Description

  • Our company  is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. 
  • Today, we are building a new kind of healthcare company  one that is ready to help create a healthier future for all of us.
  • Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. 
  • To this end, we strive to create an environment of mutual respect, encouragement and teamwork. 
  • As part of our global team, you ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Responsibilities include :
  • Operation of services for IT systems and applications to sustain the business operations
  • Operational Supplier management to track against deliverables and SLAs
  • Demand Management activities supporting the business areas
  • Financial Management related to the operational application support area
  • People management of staff within the application area scope

Primary job responsibilities include:
  • Drives business-IT outcomes; manages communications and expectations with business client.
  • Participates in governance meetings with the Service Provider.
  • Participates in negotiations with Service Providers, e.g. contract issues, new services.
  • Conduct regular Service Level reviews.
  • Manages a defined service unit, including team design, workflow and procedures, aggregate demand management, estimating, work assignments, service agreements, and sourcing specific to the service.
  • Manages annual continuous improvement process.
  • Provides early warning to the executives regarding degrading or missed service levels.
  • Collaborates with business and solution architect functions as needed
  • Decides whether an escalated incident needs to be resolved by implementing an emergency change or by continuing the resolution of the incident within the Incident Management process.
  • Builds a strategic IT capability through strategic staffing, and organizational development, as well as employee recruitment, retention and development.

Experience/Technical Skills:
  • Minimum 5-10 years applied work experience in managing IT services or projects in a highly complex and dynamic business environment.
  • Demonstrated leadership and experience managing geographically distributed external partners.
  • Ability to build and manage global, diverse teams and vendors.
  • Effective in people management, communication and change management as well as in coaching team members.
  • Strong communication and interpersonal skills at all organizational levels.  
  • Ability to identify and leverage the right people, processes, and tools to achieve planned results on time and on budget.
  • Has demonstrated strong strategic and tactical skills, excellent presentation oral, written and graphical communications skills, as well as ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.
  • Must be able to work independently and enable/facilitate productive and business-like meetings as well as to work with individuals at all levels and demonstrate a level of professionalism that instils confidence and inspires trust.
  • Excellent skills using IT applications to organize and analyze data
  • Understanding of System Development Life Cycle for computerized systems.
  • Experience working in a highly regulated environment
  • Preferred Experience and Skills:
  • Experience with Manufacturing Execution Systems (MES), Data Historian systems, Process Analytical Tools (PAT) or Line Management Systems (Systech/Antares) for Packaging Line Serialization
  • Experience working according to ITIL processes. ITIL certification.

Besides a great atmosphere and flexible working environment, we also offer:
  • Competitive remuneration
  • Position in a world leading global company
  • Challenging career
  • Professional growth based on performance
  • Innovative working environment
  • Wide range of benefits

  • Our employees are the key to our company s success.
  • We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. 
  • Our Company s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
Job Segment:  Industrial, Developer, Animal Health, Technical Support, Manufacturing, Technology, Veterinary                       


Prague CZ

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