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Manager Technical Specialists - Germany  

Company managed [?] Still accepting applications
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Posted on : 11 April 2017

Project Description

  • Our company  is a global provider of solutions that advance the drug discovery and development process.  
  • Our leading-edge products and services are designed to enable our clients to bring drugs to market faster and more efficiently.  
  • These products and services are organized into three categories spanning every step of the drug development pipeline: 
  • Research Models and Services, Preclinical Services, and Clinical Services. 
  •  Our customers include all of the global pharmaceutical and biotech companies, as well as government agencies, leading hospitals and academic institutions.  
  • Our company’s 10,000 employees serve clients in more than 50 countries.

Manage and develop In Vitro field technical service and support strategies to meet the goals of the division, to include organizing all technical service and support, product training and technical service sales plans. Coordinate the introduction of products and services to the sales staff and lead technical development for successful market penetration

  • Manage field technical specialist team to ensure the business is providing all technical support in a thorough and timely manner.
  •  Formulate short and long term planning to develop technical support strategies; work with sales and marketing to meet these goals.
  • Develop strategies for managing growth of the service business.
  • Support the scientific/technical needs of the business through: leading technical training, contributing to technical literature, managing methods development and designing                       technical support tools.
  •   Work closely with sales, quality, manufacturing and R&D to ensure new and existing products meet the needs of the customer.
  •  Work closely with in house technical group to harmonize troubleshooting and customer support.
  • Assist in the development and evaluation of product concepts and new or enhanced service offerings using input from customers and sales managers.
  • Coordinate all product training for new hires.
  • Coordinate training for sales team for all new and existing products and services.
  • Visit external customers in order to have understanding of their needs and expectations.  Support customers with technical information and data as needed.
  • Manage activities of assigned group(s) to ensure optimum performance of the group/function.
  •  Responsible for personnel management activities such as: scheduling, personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction   and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
  •   Assist in the development of short- and long-range operating objectives, organizational structure, staffing requirements and succession plans.
  • Assist in the development and recommendation of departmental budget and authorize expenditures.
  • Develop and oversee the implementation of departmental training programs, including orientation.
  • Support the policy of equal employment opportunity through affirmative action in personnel actions.
  • Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures [SOPs, safety procedures and biosafety protocols].
  • Support and  affirm the company policy of equal employment opportunity through Affirmative Action.
  • Perform all other related duties as assigned.

Bachelor’s degree (B.A./B.S.) or equivalent in a scientific field or related discipline.

  •  4-6 years related experience in related field.
  •  An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Certification/Licensure: None

  • Must regularly operate a computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer.
  • Must regularly communicate with employees/customers; must be able to exchange accurate information.

General office working conditions; the noise level in the work environment is usually quiet.

This position requires frequent domestic travel.