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Lead Systems Administrator Hillerød Denmark,  

Posted on : 25 April 2017

Project Description

External Posting TitleLead Systems Administrator Job DescriptionBiogen in Hillerod is looking for a Lead Systems Administrator for the Application Support team reporting into the Enterprise IT Infrastructure and Operations (I&O) organization. Application Support provides support for over 500 enterprise applications to the global Biogen community. The Lead Systems Administrator will play a critical role towards ensuring the stability, usability, availability and reliability of Pharmaceutical Technology and Operations (PO&T) systems by performing systems administrative and maintenance tasks, fulfilling user requests, resolving incidents and outages, providing comprehensive user training, maintaining high quality documentation, participating in the deployment of complex IT systems, and collaborating closely with the Biogen IT and general user community to more effectively support our Pharmaceutical Operations.Key responsibilities: • Coordinate incident management and drive response and resolution.• Manage routine maintenance tasks and systems administrative activities to ensure reliable and effective operation across the PO&T application portfolio.• Manage production deployment of application patches and upgrades.• Sustain Software Development Life Cycle (SDLC) management through routine systems health assessment, maintenance of high quality documentation, and real time license management.• As a member of a global IT team, participate in problem resolution related to application issues across business units and regions; this includes working with business colleagues, business-facing IT colleagues, infrastructure teams, external partners, and/or vendors.• Create and maintain an informational IT knowledge base  containing documentation of applications, policies, procedures, infrastructure, and other critical PO&T assets.• Collaborate with Managed Service Provider (MSP) partners responsible for IT core support services and operations as required.• Demonstrate excellence in customer care, assurance and service quality; ensure all appropriate Service Level Agreements (SLAs) in core service metrics are met or exceeded.• Ensure change management processes are continuously followed to maintain a stable production environment.• Ensure application based Disaster Recovery plans are routinely updated and tested*LI-DEN2 LocationHillerod, Denmark Job CategoryIT Requisition Number30524BR QualificationsThe ideal candidate will possess an accomplished professional track record combined with exceptional technical acumen, excellent written and verbal communication skills, and a demonstrated potential to continually grow into new responsibilities. She/he must be a self-motivated team player who is coachable, flexible, resilient, and comfortable working under high pressure with multiple deadlines and minimal supervision in a dynamic application environment.• 5+ years platform management experience, 3+ years collaborating closely with technical infrastructure teams.• Direct experience supporting employees in Manufacturing and QC Lab areas in the biotech / pharmaceutical industry.• Experience from working in a GMP environment.• Working demonstrable knowledge around the following topics:o Meridian (BlueCielo product)o Infor EAM o Discoveranto Kneat is desireableo Change management, issue tracking, and incident analysis.• Exceptional analytical, problem-solving, and troubleshooting abilities.• Strong written and verbal communication skills.Other desirable skills include:• Excellent customer service skills • Previous experience supporting dynamic application environments• Strong desire to continuously learn• High comfort level with modern database, web, and collaborative technologies.• Familiarity with ITSM tools such as ServiceNow• Continuous Improvement mindset EducationBA/BS in computer science, engineering or related technical disciplines About BiogenCorporate Overview Through cutting-edge science and medicine, Biogen discovers, develops and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. Biogen is a pioneer in biotechnology and today the Company has the leading portfolio of medicines to treat multiple sclerosis (MS), has introduced the first and only approved treatment for spinal muscular atrophy, and is at the forefront of neurology research for conditions including Alzheimer s disease, Parkinson s disease and amyotrophic lateral sclerosis (ALS). Biogen also manufactures and commercializes biosimilars of advanced biologics. Our global organization of nearly 7,000 employees is committed to a single mission: making a meaningful difference in the lives of patients with few or no treatment options. Biogen was founded in 1978 and today serves patients in nearly 70 countries. A Fortune 500 company, Biogen in 2016 had revenues of $11.4 billion Global headquarters in Cambridge, MA, and international headquarters in Zug, Switzerland Our Science We aspire to have the greatest impact on patients and science of any biotechnology company in the history of our industry. To us, that means creating novel medicines that benefit individuals and society, and bringing new scientific understanding to diseases for which there are no adequate treatments. For nearly two decades Biogen has led in the research and development of new therapies to treat MS, including the most prescribed oral treatment in the world. Now our research is driving revolutionary new MS treatments with the goal of reversing or even repairing damage caused by the disease.We are now applying our neurological expertise to solve some of most challenging and complex diseases of the brain, including Alzheimer s disease, Parkinson s disease, and ALS.As we uncover new insights into human biology, Biogen is employing cutting-edge technologies to discover potential treatments for rare and genetic disorders. Biogen is revolutionizing biologics manufacturing, developing the industry s most advanced plants and processes. This expertise is used to produce both original innovative therapies and biosimilars that expand patient access to lower-cost medicines. Our Corporate Citizenship The same intellectual discipline and passion that drives our science is reflected in our corporate citizenship, environmental sustainability, and commitment to diversity and inclusion. As a company, we are focused on improving science education and limiting the impact of our company on the environment. In 2015, we became a carbon neutral company and ranked first place on Newsweek s 2015 Green Rankings, and we are an industry leader on the Dow Jones Sustainability World Index. Biogen was named to Science s list of Top Employers of 2015 and in 2017 received a perfect score of 100 for the fourth consecutive year on the Human Rights Campaign (HRC) Corporate Equality Index, which also named Biogen as one of its Best Places to Work. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States. Please be advised that all legitimate correspondence from a Biogen employee will come from "" email accounts. Job Segment: System Administrator, Biotech, Engineer, Pharmaceutical, Computer Science, Technology, Science, Engineering


Hillerod Denmark

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