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Lab Computing Engineer – Desktop Support - United States  

PerkinElmer (company)

Posted on : 14 May 2017

Project Description

Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : Bachelor's Degree
Location : Cambridge MA US
Job Description :
Position Title: Lab Computing Engineer – Desktop Support
Location: Cambridge, MA
Type of Assignment: Fulltime  

Job Description:

Job Purpose:
The OneSource Lab Computing IT Service Engineer provides scientific and laboratory services, of manufacturing equipment, chrome skids, and validation/compliance services. This role works seamlessly with and supports the other PerkinElmer practices and divisions within the lab computing environment

  • Working seamlessly with the corporate IT and OneSource teams, in and outside of the Lab Computing environment
  • Build and maintain a working relationship with Lab Owners, IT Teams and Management.
  • Proactively support the lab environment
  • Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
  • Manage On-boarding, retirement and relocation of equipment
  • Identify inefficiencies in the environment and resolve, fault tolerance, preventative maintenance, virus management and best practices
  • Collaborates with departments to improve systems and processes
  • Install and troubleshoot computers and software in client laboratory space
  • Document procedures, policies, troubleshooting and best practices
  • Coordinates and works with outside vendors, with installations and problem solving.
  • Maintain daily client communications
  • Participate in client team meetings
  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week
  • Listens actively and communicates promptly and effectively with users regarding IT issues. Provides timely follow-up.
  • Escalates IT or other issues that are not resolved via normal support channels. Acts as an interface between business and corporate IT teams.
  • Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
  • Ability to manage one’s time with minimal supervision to achieve objectives
  • Defined work week is 40 hours, the range of hours may vary based on client’s needs.
  • Provide support for CLIO and Scientific Services as requested.
Qualifications, Skills & Experience:
  • Bachelor’s degree in Computer Science or  a minimum of 5 years’ of relevant professional experience
  • Minimum of 2 years’ lab environment or extensive IT experience
  • Understanding of lab practices, instruments and software
  • Demonstrated Leadership abilities and be achievement oriented.
  • Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
  • Strong verbal and written communication skills.
  • Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative.
  • Problem solving skills to resolve issues
  • Ability to multitask and support various groups of users