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Lab Computing Engineer  Desktop Support Cambridge United States,  

Posted on : 14 May 2017

Project Description

Job Type : Full Time Career Level : Experienced (Non-Manager) Education : Bachelor's Degree Location : Cambridge MA US Job Description : Position Title: Lab Computing Engineer – Desktop Support Location: Cambridge, MA Type of Assignment: Fulltime   Job Description: Job Purpose: The OneSource Lab Computing IT Service Engineer provides scientific and laboratory services, of manufacturing equipment, chrome skids, and validation/compliance services. This role works seamlessly with and supports the other PerkinElmer practices and divisions within the lab computing environment Responsibilities: Working seamlessly with the corporate IT and OneSource teams, in and outside of the Lab Computing environment Build and maintain a working relationship with Lab Owners, IT Teams and Management. Proactively support the lab environment Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment Manage On-boarding, retirement and relocation of equipment Identify inefficiencies in the environment and resolve, fault tolerance, preventative maintenance, virus management and best practices Collaborates with departments to improve systems and processes Install and troubleshoot computers and software in client laboratory space Document procedures, policies, troubleshooting and best practices Coordinates and works with outside vendors, with installations and problem solving. Maintain daily client communications Participate in client team meetings Submit weekly Engineer reports to the team lead by COB on the last business day of the week Listens actively and communicates promptly and effectively with users regarding IT issues. Provides timely follow-up. Escalates IT or other issues that are not resolved via normal support channels. Acts as an interface between business and corporate IT teams. Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills Ability to manage one’s time with minimal supervision to achieve objectives Defined work week is 40 hours, the range of hours may vary based on client’s needs. Provide support for CLIO and Scientific Services as requested.     Qualifications, Skills & Experience: Bachelor’s degree in Computer Science or  a minimum of 5 years’ of relevant professional experience Minimum of 2 years’ lab environment or extensive IT experience Understanding of lab practices, instruments and software Demonstrated Leadership abilities and be achievement oriented. Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems. Strong verbal and written communication skills. Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative. Problem solving skills to resolve issues Ability to multitask and support various groups of users    


Cambridge MA US

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