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Lab Automation Support Specialist - Singapore  

Company managed [?] Still accepting applications
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Posted on : 05 April 2017

Project Description

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More information about this job:

The Company:

Ortho Clinical Diagnostics (Ortho) is a leading global provider of in vitro diagnostics. We have an established track record for providing high-quality products and services to the global clinical laboratory and immunohematology communities. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 3,800 employees, serving customers in more than 120 countries.


We are recruiting and retaining the best and brightest around the world. People who are performance driven, want to make a difference and who help us grow our leadership position in a changing marketplace. The power to reimagine starts with empowered people. People who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


Our purpose is simple: to improve and save lives with diagnostics. We do that by reimagining what’s possible. It’s what defines us. It’s the Ortho difference.

The Career Potential:

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.


The Opportunity:



As the company grows, we are seeking LASS in Singapore

The Responsibilities:

  • Defining the customer needs for a Lab Automation system in strong cooperation with the sales organization
  • Strong project management, business partnering skills and leadership skills.
  • Determine customer and business needs and using data to deepen understanding.
  • Manage implementation projects and to improve business processes.
  • Prepare, Install and Test system configurations at the customer site and responsible for the Operational Qualification.
  • Deep understanding medical laboratory environment
  • Deep understanding of IT Networks and being a Subject Matter Expert for IM Middleware and TCAutomation Application
  • Train customers and local support people
  • Strong excel skills and good skills in other MS Office programs
  • Fluent in English and preferable one or more other languages
  • Ability to travel up to 50 – 70 %

The Individual:

  • Bachelor degree or equivalent
  • PMI Project Management Certification or equivalent or ability to obtain.
  • Work with stakeholders worldwide required.
  • Interface with global teams of field engineers, support specialists and customers required.
  • Make support decisions on behalf of the global CTS Organization required.
  • Support service organization in emerging markets required.
  • Understanding of medical device/diagnostics industry required.
  • Familiar with service organizations required.
  • English language and preferable one or more other languages


Equal Opportunity:

At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career. 


Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.