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Italian Speakers : Information Services Applications Contact Center Collaborator - Portugal
Posted on : 20 February 2017
- Our company is the global service provider in Finance and Human resources End-to-End processes - alongside a highly qualified Information Services (IS) team of professionals.
- Our company currently employs a team of about 1900 professionals worldwide, distributed in 90 sites and 30 countries.
- We are organized in a number of local-office satellites, coordinated by 4 regional offices of expertise providing global services from 3 integrated Service Centers.
- Our company's 340 employees, working in an international environment where the official language is English and providing services in several other languages through a fully-integrated SAP-based system.
The main tasks are:
- To integrate a multicultural team providing support to all IS requests in several languages.
- To provide support to all employees in all IS Application related questions providing the 1st level of support and work in partnership with the IS service provider teams.
- Catch, categorize, prioritize, translate and monitor all requests from creation to closure.
- Produce and deliver periodical key indicators.
- The contract includes initial training.
- Fluent in Italian and English. Other language is a plus.
- University Degree level is required. IT background is a must.
- Customer service oriented
- Basic analytical skills
- Good communication and writing skills
- Team player, open minded for a multicultural environment
- Ability to meet deadlines and tight delivery timings
- SAP and IT knowledge is a plus