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Italian Speakers : Information Services Applications Contact Center Collaborator - Portugal  

Solvay (company)


Posted on : 20 February 2017

Project Description

  • Our company is the global service provider in Finance and Human resources End-to-End processes - alongside a highly qualified Information Services (IS) team of professionals. 
  • Our company currently employs a team of about 1900 professionals worldwide, distributed in 90 sites and 30 countries. 
  • We are organized in a number of local-office satellites, coordinated by 4 regional offices of expertise providing global services from 3 integrated Service Centers.
  • Our company's 340 employees, working in an international environment where the official language is English and providing services in several other languages through a fully-integrated SAP-based system. 

The main tasks are: 
  • To integrate a multicultural team providing support to all IS requests in several languages.  
  • To provide support to all employees in all IS Application related questions providing the 1st level of support and work in partnership with the IS service provider teams. 
  • Catch, categorize, prioritize, translate and monitor all requests from creation to closure. 
  • Produce and deliver periodical key indicators. 
  • The contract includes initial training.

  • Fluent in Italian and English. Other language is a plus. 
  • University Degree level is required. IT background is a must. 
  • Customer service oriented 
  • Basic analytical skills 
  • Good communication and writing skills 
  • Team player, open minded for a multicultural environment 
  • Ability to meet deadlines and tight delivery timings 
  • SAP and IT knowledge is a plus