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IT Vendor Management Specialist, Integration Technology - Czechia
Posted on : 13 April 2017
- Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.
- Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us.
- Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you.
- To this end, we strive to create an environment of mutual respect, encouragement and teamwork.
- As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
- Join us in the digital health revolution and tackle biggest opportunities and challenges at the intersection of healthcare, information and technology.
- Become a member of our IT Global Innovation Center with innovative atmosphere and flat, friendly and collaborative environment.
- Create awesome digital products and enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives.
- You will join Integration team who is responsible for ongoing development of Merck’s global data integration built on Informatica tools.
- The team focuses both on the delivery of projects and also on exploration of new capabilities and adoption of the latest technology.
In a nutshell , we will want you to:
- Provide oversight to the day to day IT services charted to proactively monitor system health, re actively fulfill request and respond to incidents and problems.
- Ensure all service management processes, procedures, service level agreements and underpinning contracts are appropriate for the agreed service level targets.
- Act as point of escalation for service failures, incidents and problems caused by or effective by supported technologies.
- Analyse current conditions and clearly defines problems and opportunities.
- Track vendor performance to ensure service levels are delivered as expected.
- Coordinate demand management function including oversight of minor enhancements as well as medium sized development projects.
- Responsible for service reporting and continuous service improvement efforts.
- Act as a change manager for MS&O related changes.
- Facilitate governance meeting with partners and stakeholders.
- Sign off on request for change approvals at each appropriate approval step.
- Manage and ensure CMDB accuracy.
- Manage software titles, licensing and 3rd party service agreements for portfolio.
- We need you if you have the following (skills and experience):
- Minimum 5 years applied work experience with emphasis on functional and technical leadership.
- Experience leading IT Services in a diverse and complex global environment. Ability to thrive in a dynamic, rapidly changing matrix environment.
- Management of large outsourcing contracts and vendors and demonstrated record of delivering IT services.
- Possesses strong tactical as well as excellent written and oral communications skills.
- Must be able to work and communicate at all levels and demonstrate a level of professionalism that instills confidence and inspires trust.
- ITIL Certified and experienced managing within the ITIL framework.
- Experience working in a highly regulated environment and thorough understanding of the System Development Life Cycle for computerized systems.
We add extra points for (preferred):
- The candidate should have 5+ years of relevant experience managing IT Projects and Services.
- Demonstrated leadership and experience managing resources and suppliers.
- Experiences with some of the following technologies:
- Integration tools – Tibco, Informatica ETL
- Business Intelligence – Cognos, Spotfire, BOBJ
Besides a great atmosphere and flexible working environment, we also offer:
- Competitive remuneration
- Position in a world leading global company
- Challenging career
- Professional growth based on performance
- Innovative working environment
- Wide range of benefits
- Our employees are the key to our company’s success.
- We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
- Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
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