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IT Support Technician - United States  

Company managed [?] Still accepting applications

Posted on : 21 April 2017

Project Description

Tracking Code
1596-050
Job Description

BioClinica, Inc. is looking for intelligent, creative and dedicated professionals to join our growing team. We are company that values technical excellence, teamwork and a commitment to success. We employ cutting edge technology to provide our customers with industry leading solutions and are currently seeking to fill the position of IT Support Technician in our Doylestown, PA office.

Primary Responsibilities:

 

Provides technical support to internal and external users of company computer systems by:

  • Responding to help desk requests in a timely fashion
  • Analyzing problems and communicating with end users and department managers to assess needs and determine optimum solutions to IT concerns and/or requests that incorporate user needs and cost efficiency
  • Executing required repairs/solutions
  • Documenting all communication and tasks performed including closing out help desk requests when completed
  • Keeping Manager informed of current issues

Maintains all printer, facsimile and copier equipment by:

  • Performing maintenance and repairs as needed; referring unresolved problems as needed
  • Performing ink and toner replacement as needed
  • Working with vendor technical support as needed

Deployment of machines and software by:

  • Building, imaging and maintaining desktops, laptops and virtual machines
  • Researching, testing and installing of internal software
  • Configuring and supporting mobile devices as needed

Maintains Quality Service and Departmental Standards by:

  • Reading, understanding and adhering to organizational Standard Operating Procedures (SOPs)
  • Assisting in establishing and enforcing departmental standards
  • Participating in the modification of company SOPs related to Information Technology
  • Creating and maintaining departmental work instructions

Working conditions:

  • Travel: 0-15%
  • Lifting: 0-100lbs
  • Other: Computer work for long periods of time

Work Schedule – Requires availability to occasionally work unusual hours including evenings and weekends to respond to urgent requests or maintenance (i.e. on call)

This position description should not be deemed all inclusive. Additional requirements and expectations may be assigned. At all times, employees are expected to adhere to company policies and company SOPs.

Required Skills

Education:

  • Associates/Bachelors degree in computer science, information technology or related field preferred

Additional skill set:

  • Ability to work in group setting and independently; ability to adjust to changing priorities
  • Excellent attention and orientation toward meticulous work
  • Strong interpersonal and communication skills, both verbal and written
  • Fluent in reading, writing and speaking English
  • Ability to project and maintain a professional and positive attitude
Required Experience

Experience:

  • 1 year experience in a similar role and/or a technical support position preferred
  • Experience working with computer software including Office 365 preferred
  • Experience working with Service-Now preferred
  • Experience with building and imaging of PCs is a plus
  • Knowledge of Microsoft SharePoint, Citrix, SAS also a plus
  • Proven problem solving abilities
Job Location
Doylestown, Pennsylvania, United States
Position Type
Full-Time/Regular