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IT Project & Support Engineer Job - Netherlands  

MSD (company)


Posted on : 10 April 2017

Project Description

  • The IT Project and Support Engineer is responsible for supporting the operation, planning and execution of the IT projects related to infrastructure. 
  • He/she assures compliance with the applicable global and country regulatory requirements as well as global policies and standards pertaining to IT infrastructure.
  • Through effective communications with local and global stakeholders, a translation of business needs will be conveyed to allow for a right sized infrastructure. 
  • The IT infrastructure comprises laptop/desktop, networks, security, servers, printing and telephony throughout all business divisions within the market and on the site.
  • A close cooperation with IT colleagues as well as the business will be required to deliver IT infrastructure capable to support the business needs.
  • He/she will be responsible for supporting the IT infrastructure and, in close cooperation with the GIO (Global Infrastructure Operations) site lead, run or participate in IT infrastructure related projects. 
  • The IT Project and Support Engineer will be part of the global company ‘One IT’ team based in the Netherlands with key service focus towards the company  site where he/she is based.

Responsibilities & Activities
  • Champions the One IT Operating Model
  • Ensures and promote collaboration with other IT divisions as well as parts of the company business, both locally and globally, to break-down organizational boundaries in favor of a highly-collaborative and customer-centric culture
  • Drives continuous improvement and innovation, develops and outside-in view based on cross-industry networking
  • Assures, and is able to demonstrate full compliance of functional area IT systems and processes, and this towards both company requirement as well as applicable regulatory requirements.

IT Infrastructure Service Management:
  • Operates and implements all IT infrastructures in scope, including appropriate application of globally defined processes around Configuration Management, Change Management, and Incident/Problem Management.
  • Implements a sustainable service model for all infrastructures deployed, consisting of end user IT devices as well as back-office infrastructure locally implemented.
  • Corporate with external service providers to ensure service levels are met.
  • Provide service level reports and KPI's.
  • Ensure that IT services and solutions meet GxP and SOX compliance. 
  • Provide required documentation and reporting. Manage corrective and preventive actions
  • Partners with all IT colleagues in the Netherlands to align technology, processes and support within the Netherlands.
  • Implementation and execution of Infrastructure Services projects.
  •  Projects are driven by business programs or are based on new demand coming from the implementation of TS global programs and standards. 
  • Participate in divisional IT projects for the implementation of TS Infrastructure. Monitor and report progress.
  • Proactively ensure the implementation of our company's IT infrastructure standards. 
  • This includes IT infrastructure standards, processes and standard service solutions. 
  • Ensure support of the legacy IT landscape until decommissioning. 
  • Onboarding of additional services in line with the global managed services strategy

Education & Experience Level:
  • Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
  • Minimum 3 years relevant experience
  • Proven experience of working within an IT service framework (ITIL), throughout the service lifecycle

Overall Leadership Behaviors:
  • Demonstrate ethics and integrity
  • Drive results
  • Focus on Customers and patients
  • Make rapid disciplined decisions
  • Act with courage and candor
  •  Build talent
  • Foster collaboration

Overall Professional Competencies
  • Working across boundaries
  • Strategic thinking
  • Business & Financial acumen
  • Project Management
  • Excellen communication skills in English and Dutch
  • Problem Solving

About Us:
  • Our company  is working to help the world be well.
  • Through our medicines, vaccines, biologic therapies and animal health products, we work in more than 140 countries to deliver innovative health solutions to patients and animals. 
  • We also demonstrate our commitment to increasing access to health care through far-reaching programs that donate and deliver our products to the people who need them. 
  • Our company  has a workforce of almost 4500 in the Netherlands at three main sites.
  • Our employees are the key to our company’s success. 
  •  We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. 
  •  Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.

A good place to work
  • Our company  is an attractive employer offering interesting opportunities in Research & Development, production and staff departments for an enormous range of disciplines such as biologists, chemists, process engineers, technicians, mechatronic engineers, pharmacists and operators. 
  • Our company  always seeks ‘best-in-class’ employees at all levels.
  •  We expect a lot from our people and our company has a lot to offer them as well. 
  • Team spirit, entrepreneurship, integrity, leadership and cross-border communication skills are what company  values and rewards most. 
  • If you enjoy being challenged, over and over again,our company  will be a good place for you to work. 
  • We have an excellent fringe benefit program, and we invest heavily in the development of our people. 
  • Our company gives you plenty of opportunities for individual initiative and responsibility.

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