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IT Client Service & Operations Analyst - United States, United Kingdom, Switzerland  

Company managed [?] Still accepting applications

Posted on : 25 June 2017

Project Description

Position Summary
  • Reporting to the Head of Information Technology, the Information Technology Client Service and Operations Analyst will be responsible for working with our outsourced managed service provider, providing on-site operational support for laboratory systems and end-user hardware. 
  •  The prospective candidate will provide system administration support for enterprise applications and work with business groups to support technology and business process solutions that align with department and corporate goals. 
  • This is an ideal role for an IT professional that is looking to expand from pure technical support to a hybrid business/technical role.


Responsibilities
  • Working with our off-site managed services provider (MSP); Provide on-site operational support for issues that cannot be resolved remotely.
  • This will include laboratory systems, conference rooms, printers, end-user set up, VOIP support, and hardware break-fixes. 
  • IT lead for all new and departing employee responsibilities. Ensure compliance with all on-boarding and off-boarding policies and procedures. 
  • Provide primary/secondary system administration to enterprise applications including Oracle Fusion ERP, SharePoint, ShareFile, Veeva QualityDocs. 
  • Ensure compliance for technology projects including Sarbanes Oxley, 201 CMR 17.00, 21 CFR Part 11and cGxP requirements. 
  • Evaluate recommendations for infrastructure, security, and data management processes and systems. 
  • Author, review and approve standard operating procedures for the maintenance and operation of software applications. 
  • Author, review and approve software implementation artifacts i.e. business requirements, requests for proposals, qualification protocols, and test scripts. 
  • Ensure that best practices for the service and support of technology products are established and followed. 


Minimum Qualifications
  • Strong verbal and written communication skills 
  • 2-3 years or operational support experience within a regulated life sciences environment 
  • Strong technical skills with computer networks, infrastructure, and system administration 
  • 3-5 years managing, design, testing and/or implementing software systems 



Preferred Qualifications
  • Experience with System development 
  • SOX and/or 21 CFR Part 11 experience 
  • Office 365 experience 
  • BA/BS in computer science or related field 


Competencies
  • Adaptability/Flexibility - Self-motivated and ability to work independently without appreciable direction. 
  • Job Knowledge – Experience working with technology infrastructure and an in-depth understanding of its business use. 
  • Communication and Teamwork – Ability to promote a good team working environment, providing internal customers with high-quality service. 
  • Productive Work Habits – Organizational, time management, and project management skills as demonstrated by an ability to organize and prioritize work to meet project timelines. 
  • Problem Solving - Excellent problem solving skills, a proactive approach, anticipating issues and working to ensure they are avoided or resolved as quickly as possible.